Switchvox- Members suddenly cannot answer calls from the queue

Owned by Nathaniel Halbrooks
Last updated: Dec 13, 2024 by Kelli Higdon
1 min read

  1. Check if Acknowledge Call is set to YES for the queue.

  2. Go to Setup > Extensions > Manage

  3. Under  Queue Member Settings, check if Acknowledge Call is set to YES.

  4. Set this to NO and test if it works

Note - Yes indicates that members must press the 1 key to accept the call. If the member hangs up without pressing 1, then the call goes to the next appropriate queue member.

 

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