Voicemail Greetings: Recording and Greeting Rules

1 Voicemail Greetings
2 Recordings
3 System Defaults
4 Greeting Rules

Voicemail Greetings

The Recordings and Greetings Rule tabs let you control what your caller hears when he or she arrives at your voicemail.

Here is the simplest way to manage your voicemail greeting:

Click Create Recording under the Recordings tab
Select Greeting from the Recording Type
Upload a file, or make a recording over the phone
Toggle YES for Default Rule's Unavailable Greeting
Toggle YES for Default Rule's Busy Greeting

Switchvox will always play that recorded greeting when a caller reaches your voicemail.

You may also want to make a Full Name recording, which Switchvox uses in your company directory.

Recordings

Recordings include:

Greetings in your own voice that can be played when a caller reaches your voicemail.
Your Full Name spoken in your own voice, which is used in the company directory, and as your voicemail greeting if you have not created and specified a recorded greeting.
Recordings can be uploaded from your computer (wav or gsm), or recorded over your phone.
To specify which of your recorded greetings play when a caller reaches your voicemail, use a Greeting Rule.

System Defaults

If you have not created and specified a recorded greeting, Switchvox includes your full name recording in the system default. If you do not have a full name recording, Switchvox's system voice reads your extension digits. The system default is your full name recording (or your extension digits), then the system sound "is unavailable" or "is on the phone." That depends on whether or not you are busy (on the phone, or have a call on hold).

Greeting Rules

Greeting Rules determine which recorded greeting plays when someone reaches your voicemail.

The Default Rule determines what greetings play most of the time. If you want to play a different greeting depending on the time frame and/or your Status, create a new greeting rule. It will be listed above the default rule, so that those greetings are played under those particular circumstances, otherwise the default greetings are played.

In the greeting rule, you can set a Busy Greeting. That is played when your extension is busy in some way (you are on the phone, or have a call on hold).