Switchvox - Directory Extensions (6.0)

A Directory extension presents the caller with a directory of all user-type extensions (extensions with a first and last name). The caller is prompted to type in the first three letters of the party’s first or last name and is presented with a list of matching extensions. The Directory extension 411 includes the Default Extension Group (which includes all phone-type extensions).

Directory Settings. The Directory settings determine how callers can interact with the Directory.

• Extension. Enter a unique number for this extension. For information about the extension-number length, see Switchvox - Extension Settings (6.0) .

• Press 0 to exit directory and forward to extension. The extension the caller is forwarded when he or she presses 0 from the Directory. If this is blank and the caller presses 0, Switchvox leaves the caller within the Directory.

• Search directory by member's. Select from First Name or Last Name.

​Directory Members​. Choose the type of members that you want to add, and then add items to the collection. Options are Extension Groups or Extensions.

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