Switchvox - How do you make it so others cannot see who you are talking to in Switchboard?
The steps below are helpful if:
You are monitoring another user and you do not want them to be able to see that you are monitoring them in their phonebook.
If you do not want other Switchboard users to see who you are on the phone with
Go to Setup > Permissions
Click Create Extension Permission Mapping
Do not turn on Permission holders can view target's calls
This will still show you are on a call, but it will show <> as the caller ID of the caller or the extension you are monitoring
, multiple selections available,