Switchvox - Can I assign more that one extension number to an IVR?

IVR's can be assigned multiple extension numbers. This article describes the process to assign multiple extension numbers to one IVR.

1. While logged in as an administrator, navigate to Setup-Extensions-Manage.

2. Click the Create Extension button.

3. For Extension Type, choose IVR.

4. Click the Create Extension button.

5. Now assign the IVR a valid extension number in the Extension box.

6. Choose the IVR you would like to assign the extension number to from the Route to IVR Menu list.

7. Leave the IVR Menu Entry Point at IVR Menu Beginning, unless you need to change it.

8. Click Save IVR Extension. 

9. Now you can follow steps 1 through 8 again, making sure to choose the same IVR in step 6. If you already had an IVR extension assigned, then you will only need to follow steps 1 through 8 once, unless you would like to assign three separate IVR extensions to one IVR.