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How does Switchvox's VPN utility work?

How does Switchvox's VPN utility work?

For assistance from Tech Support, you may be asked to enable VPN access, in the Switchvox admin interface. 
 
Switchvox uses OpenVPN, to create a secure connection between your Switchvox and Digium's portal access server. Below are some key points to connect successfully:

  • To enable, select Server > Technical Support > Technical Support Access: ENABLED.

  • Digium Technical support provides a password. (Generated for each individual VPN session.)

  • Communication occurs via UDP traffic, on port 1194. (Ensure this port is open between Switchvox and Digium.)

  • Your network must be able to resolve portalaccess.switchvox.com (Digium's server) to IP address 199.248.63.85.

  • Ensure Switchvox is not blocking 10.138.0.1 or 10.139.0.1, on the Server > Blocked IPs list.

  • Port 22 (SSH) should not be open to the public, from the PBX.

  • Selecting “Connect” makes an outbound connection to “portalaccess.switchvox.com:1194”.

  • Switchvox must be registered.

After troubleshooting, close the VPN tunnel by disconnecting Technical Support Access, in your Switchvox admin interface.

 

Affected Version(s)

SMB 5.9;SMB 5.8;SMB 5.7.3;SMB 5.7.2;SMB 5.7.1.1;SMB 5.7.1;SMB 5.7.0.1;SMB 5.7;SMB 5.5.7;SMB 5.5.6;SMB 5.5.5;SMB 5.5.4;SMB 5.5.3.2;SMB 5.5.3.1;SMB 5.5.3;SMB 5.5.2;SMB 5.5;SMB 5.1.2;SMB 5.1.1;SMB 5.1;SMB 5.0.2;SMB 5.0.1;SMB 5.0

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