Switchvox - Calls routed to External Additional Phones directly or from a queue are not recorded

SWVX-12474 Calls routed to External Additional Phones directly or from a queue are not recorded

Validation Date: 11/20/2017
Affects Version: 6.5.2
Resolved Version: 6.6.0.1

Description: When using Additional Phones connected to your main extension, you can set up call rules to ring your additional phones and main extension. When using a Ring All call rule to send either a direct or queue call to your additional phone, the call is not recorded.

Workaround: You can temporarily set up a call rule to use a Call Cascade which is recorded successfully. This will only allow you to ring one phone (either main extension or additional phone) at a time. 

Keywords: Ring All Call Rule External Additional Recording Recorded