Switchvox - How Do I Setup A Call Rule To Forward Calls To Another Extension?
Login to the extension (you can login as admin by clicking on the door icon for the extension under Setup > Manage).
Once you are logged in, go to Features > Call Rules and select Create Call Rule Set
Give the Call Rule a name. You can leave the Rule Set Time Frame at Anytime and the Rule Set Status at Any Status and it will always forward calls.
Save Call Rule Set
Next, Create Action > Select Call Forward:
This action forwards a call to another Switchvox extension. NOTE: Call Forward should only be used for internal transfers between extensions (to send a call to an external number use Call Cascade instead). The extension you are forwarding to can be another phone, a Call Queue, or an IVR. Once a call is forwarded to the extension, the call rules for that extension are followed.
Type of Call: Specify whether the rule applies to Direct Calls, Queue Calls, or All Calls
Extension to Forward to: Enter a Switchvox extension such as: SIP, IVR, Call Queue, or Virtual Extension.
Number of times to ring previous rule: Specify how many times you want the phone to ring before forwarding the call. You can forward it Immediately and it will not ring on the extension.
Save Action
Note: Make sure you move the Call Rule to the top of the list, if you want to give it priority over other Call Rules.
In Switchvox, calls should not be forwarded from the phone apps on the phone. They should only be forwarded from Call Rules to ensure that all calls get forwarded.