Switchvox - Unable to resume a parked call using external converged phone

Switchvox - Unable to resume a parked call using external converged phone

SWVX-12239 Unable to resume a parked call using external converged phone

Validation Date: 8/22/2017
Affects Version: 6.5.2 - 6.6.0.4
Resolved Version: 6.7

Description: After parking a call from your main extension, the parked call will ring to the main extension, but when the call is answered by a converged phone the call drops and the caller remains in the parking lot. This issue is caused by a problem in the process to retrieve a call from park being unable to direct the call to the converged phone.

Workaround: N/A

Keywords: Calls Dropping Pick Up Additional