Switchvox - How to setup a Time Based Clause in an IVR.
Once you have a Time Frame set up, you can use it in the IVR Action: Time Based Clause to add a Time Based Clause in an existing IVR. In order to check the time frame and direct the call to an appropriate IVR Menu, based on the time of day or date:
Go to Tools > IVR Editor and Select IVR Menu to Modify from the View field drop down box and click View.
Once you have selected the IVR menu, click on Create Action.
Click on Action Type and scroll down the list to select Time Based Clause.
Click Next.
Click on the field: If the current time is within the time range and select your Time Frame.
Next select the IVR menu where you wish to route the call.
Then Go To IVR Menu: click on drop down box). You can specify At Entry Point: in the IVR, you do not have to start at the beginning of the IVR. Click on the drop down box or just leave it at IVR Menu Beginning
The Time Based Clause action checks the current date, day, and time and matches it against the Time Frame you specify. If the current time is within the Time Frame, you can send the call to another IVR menu, or complete the actions in the current IVR menu (just select the current IVR Menu for the appropriate Time Frame).
For example, if the current time is within a Time Frame of Outside Business Hours, then you can send callers to a different IVR menu that plays a sound asking the caller to leave a message, call back during business hours, or you can send the calls to an after hours queue, voicemail or external phone number.
Next Save Settings:You will see the list of Actions in your IVR. The Time Based Clause(s) should be listed at the very top of the IVR. Click on the green arrow and drag the Time Based Clause to the top of the list. You can have multiple Time Based Clauses in one IVR. For After Hours, During Hours, Holidays, etc.
Each Time Based Clause should be listed at the beginning of the IVR, before any other actions. The IVR will compare each Time Based Clause in listed order until it matches the current Time Frame. Then it will route the call to the IVR listed in the Time Based Clause. If it doesn’t find a match, it will continue through the current IVR menu and perform the actions listed there.