Switchvox - How do I download and open a TSR report?

TSR Reports are files that provide information on certain settings on a system and contain system logs files from the PBX. For a cloud server, this is the only way to get system log files.

1. Download the .svt file by navigating to the Server menu and selecting Technical Support

2. On the Technical Support page, click the Download TSR Report button (it should download a tsrfilename.svt file to your Downloads folder). You can copy the .svt file to an empty folder (directory).

3. Next, open a terminal window to extract the file. Navigate to the folder where you downloaded the TSR report and at your command prompt, type: tar -xvzf tsrfilename.svt

4. This will create a directory: /tmp and extract the files into that directory (folder)

5. Go into /tmp by using the change directory command (cd /tmp)

6. Next, you will need to extract the data.tar file, using the following command: tar -xvf data.tar

• At the command prompt, use the command use ls -l to view a list of files and directories in the current folder (directory)

• To change directories, type the command: cd directoryname For example, cd var will change to the var directory and cd log will change to the log directory

• At the command prompt, use the command less to view the content of files. For example, to view the contents of maillog, change to the var/log directory and type: less maillog