Switchvox - Queue Calls Waiting Widget displaying calls that have been answered

SWVX-12800 Queue Calls Waiting Widget displaying calls that have been answered

Validation Date: 12/4/2017
Affects Version: 6.5.2 - 6.7
Resolved Version: 6.7.1

Description: In certain circumstances you may experience a problem where you see calls that have already been answered displaying in the Queue Calls Waiting Widget. This is a display error in Switchboard and should not affect call processing. The problem is caused by the way Switchboard validates calls waiting in the queue, and is more likely the heavier the call load in the queue.

Workaround: These calls can be cleared by performing a software restart on the Swithcvox. Note, this will drop all current calls.