Switchvox - Secondary Call Through SalesforceCTI Rings Phone When AutoAnswer Switchboard Initiated Calls is Enabled

SWVX-13780 Secondary Call Through SalesforceCTI Rings Phone When AutoAnswer Switchboard Initiated Calls is Enabled

Validation Date: 8/17/2018
Affects Version: 6.7.1 and above
Expected Resolution: In Progress

Description: When Auto-answer Switchboard initiated calls is turned on, and a second call is placed through the Salesforce CTI search and dial option that goes unanswered on the dialing extension, the phone is rang instead of being ended. This is caused by the call rules on the extension not being ignored as expected.