Switchvox - Adding Quick Dial Widget in Layout Editor does not display External Contacts Group

Switchvox - Adding Quick Dial Widget in Layout Editor does not display External Contacts Group

SWVX-13801 Adding Quick Dial Widget in Layout Editor does not display External Contacts Group

Validation Date: 8/28/2018
Affects Version: 6.7 and above
Expected Resolution: In Progress

Description: When adding a Quick Dial widget through the Admin interface under Tools -> Extension Features -> Switchboard Layouts External Contacts are not listed under a separate group than Internal Contacts. This can lead to some confusion. 

This is different behavior than adding contacts in /Main, where the External Contacts show under their own group as expected.