Switchvox - Call Logs

Table of Contents

The Call Logs Report lets you generate a log of call activity for a date-range and a user-specified type. Results can be viewed in your browser or output to either an.xls file or XML file.

Open

Specify the reporting period by indicating the following:

• From Date and To Date

Then select one of the following log types and set the entity to log:

• All Calls. Reports all calls in your system between the dates specified. Select a different type for more specific logs.

• Phones. Select from the list of extensions, the extensions for which you wish to log call activity.

• Call Queues. Select from the list of queues, the queues for which you wish to log call activity.

• IVRs. Select from the list of IVRs, the IVRs for which you wish to log call activity.

• Providers. Select from the list of providers, the providers for which you wish to log call activity.

• Caller ID Settings. Enter either a Caller ID Name or a Caller ID Number for the caller for which you wish to log call activity..

•  Incoming DID. Enter an incoming DID.

When finished, click one of the following to generate the log:

• View Log opens the report in the browser window.

• Output to .xls file downloads an .xls file that you can open with an application such as Microsoft Excel.

• Output to XML downloads an XML file.