Table of Contents

Queue Reports return data according to the criteria and type you specify. When finished, click the report type button.

Open

Report Criteria

• Enter the From Date and To Date in the mm/dd/yyyy.

• Ignore Weekends. Select NO or YES.

The report will include queue calls happening during this date range.

Queue Type

• Call Queues. Select this type to include calls made to the selected queue.

• Queue Members. Select this type to include calls made to the selected queue members. To select multiple members, hold down the CTRL key and click on the members.

Queue Report Output Options

To generate the report, you can select one of the following output options.

• Chart Report. Open the report as a graphical chart in the browser window.

• View Report. Open the report in the browser window.

• Output to XLS. Download an XLS file.

• Output to XML Download an XML file.