Switchvox - Connection Status

Table of Contents

Connection Status

This tool displays Connection Status information for the following entities connected to Switchvox:

• VOIP Providers

• SIP Phones

• Hardware Devices

• Fax Print Jobs

VoIP Providers

This tool lists the following information for each VoIP provider:

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• Type

• Name of the provider as entered when the provider was created

• Host that Switchvox connects to when registering and sending calls

• Account ID

• Callback Extension that incoming calls are sent to by default

• Latency (ms)

• State of the connection. This value is Registered when the system is operating properly. If it is not, outgoing calls will fail and incoming calls cannot be received. Here are some common reasons a VOIP provider is in a non-registered state and a resolution:

  • VOIP provider has just been entered and the registration has not finished yet. Wait a few minutes and then refresh the page.

  • Username or password are incorrect. Check to make sure you have entered them correctly.

  • Firewall is not allowing the communication between Switchvox and your provider to flow freely. When you use a SIP-aware firewall, it recognizes the data being sent back and forth. A normal router does not require any special configuration, but a SIP-aware firewall does. Contact the manufacturer of the firewall for details on setting up any necessary routing rules.

SIP Phones

This tool lists all phone Extensions with their respective Caller ID, User Agent, IP Address, and Phone State.

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• Phone States. The following are possible phone states:

  • Registered. This indicates the phone is configured properly and is on the network.

  • Timeout: This indicates the phone was registered at some point, but the server no longer recognizes it and does not send calls to this phone anymore.

  • Unreachable. This indicates the phone is not registered with Switchvox.

If a phone is not registered but it should be, check the following:

• The phone should be set to register every 120 seconds. Some phones are by default set to only register once. See your phone’s user manual for more information about this setting.

• The phone must know the Switchvox IP address, and it must have the same password as the "Phone Password" for the extension. For more information on configuring your phone, see your phone's manual or call your phone's technical support.

• The phone must be ON, its Ethernet cord plugged into the phone and the correct Ethernet jack, and it must be on the same LAN as Switchvox (not on a separate partitioned LAN subnet).

• There should be no firewall between your phone and Switchvox that could block your phone from accessing Switchvox.

• External Phones. Phones are considered External if they are not on the same network as Switchvox. This generally means they have to connect to Switchvox over the Internet, or they are located on a separately partitioned network. External phones cannot go through the full diagnostics because Switchvox does not have direct access to these phones.

• Finding the IP Address of your SIP Phone. To run the diagnostic tool, you need to know the IP address for your phone.

  • Polycom Soundpoint IP 300/301/500/501/600/601 Each phone is set up to obtain its IP address via DHCP. You can find the IP address of a Polycom phone by pressing the Menu button on your phone. Then, on the LCD screen of your phone highlight "Status..." and press select and then highlight "Network..." and press select again, then highlight "TCP/IP Parameters..." and press select. Now find the line that starts with "IP:" and write down the IP Address.

  • Sipura ATA. Connect a phone to the jack labeled "Phone 1" on the front of your ATA. Then on the phone dial "****" you will then hear a voice say "Configuration Menu". Then dial "110#" and it will read back the IP address of your ATA.

Hardware Devices

This tool lists all the channels on the hardware devices installed for Switchvox and an alarm state for each.

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The state of these channels, if properly connected, should be No Alarm. If any other alarm state is shown (a RED Alarm or a Loss of Signal), check that the device is plugged into the correct line and that you have the appropriate signaling type selected.

Peered Switchvoxes

This tool lists any peered Switchvoxes with each peer’s Name, Host, Status Details, and available Actions.

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This tool is typically used after creating peered Switchvoxes during setup. If Status Details reports any errors, click the Diagnose icon to execute a diagnosis of the Peered Switchvox. This lists the tests performed and the results (Passed, Failed, Not Tested, and Warning) followed by a comment. You can Return to the Connection Status page, make the correction and repeat the Diagnose action.

Fax Print Jobs

This tool lists the current Print Jobs for faxes. These Print Jobs occur when an extension-owner is creating a fax from his or her desktop computer.

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Additional Resources