Switchvox - Server Information

This offers information about the health of the Switchvox server. As long as the Current Status for each item is Good, the hardware is fine.

If a field is over threshold, it needs immediate attention.

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If load is over threshold, check Diagnostics > Current Calls to see if the system is hitting a peak (spike) amount of concurrent calls.

If disk is over threshold, check voicemail, fax, call recordings, and backups to find out what is taking up the disk space.

If memory is over threshold, one option is to turn the system off (wait a few moments), and then turn it back on. This normally frees up the memory usage. Another option is to install more RAM. You can also attempt to identify the process that is overloading the memory (call recording, concurrent calls, concurrent conference calls, etc.), and stop that process.

Most likely, you do not need to use the Advanced Server Information. A Switchvox Technical Support representative may ask you check this area for a specific issue.