Switchvox - Queue Logs

Queue Logs return a list of queue calls based on the criteria that you specify.

Open

• From Date and To Date. Enter the date range in mm/dd/yyyy format.

• Ignore Weekends. Select YES if your organization is not active on weekends and calls on those days can be ignored.

The log will include queue calls happening during this date range.

• Queues. Select this type to include calls made to a selected queue.

• Queue Members. Select this type to include calls made to selected queue members. To select multiple members, hold down the CTRL key and click on the desired members.

• Queue Member Log-ins. Select this type to include information about the agents log-ins for different queues that where they’re an agent.