Switchvox - How To Setup An Additional Phone

Setting Up a Softphone as an Additional Phone in Switchvox

1. Enable NAT Port Forwarding

   • Navigate to Server > IP Configuration.

   • Make sure Allow NAT Port Forwarding is turned ON.

2. Adjust Access Control Settings

   • Go to Server > Access Control > All Networks.

   • Ensure both SIP and User API are set to ON.

3. Learn More About the Softphone App

   • For detailed instructions and features of the Switchvox Softphone app, visit: Switchvox - Using the Switchvox AppsPreview

Once the above is complete, follow the below steps:

1. Go to Setup > Manage > next to the extension number, click on the Manage Phones icon under Actions.

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2. Click on Create Phone.

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3. Assign an unused extension number for the Additional Phone, or you can assign another Phone's extension to converge two existing phones. 

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4. For Phone field, select Desk Phone or Hot Desking.

5. If Desk Phone, you’ll need to provide a MAC Address and identify a SIP Transport: TCP, UDP, or TLS/SRTP.

6. Acknowledge Rapid Transfer:

   1. YES indicates that you want to acknowledge (accept) the call before Switchvox completes the transfer, when you use a Rapid Transfer option from the InCall Menu. Switchvox does not transfer the call until you have answered it and acknowledged it by pressing 1 on your keypad.

   2. NO indicates that Switchvox should complete the rapid transfer as soon as the call is answered.

7. Enter any label in the Label field (for example, Cell Phone).

8. Rapid Transfer Key: select a Rapid Dial transfer Key that is not assigned to another Additional Phone.

   1. The number to press on your phone's keypad to complete this transfer.

   2. Each Phone has a label, and is available as a Rapid Transfer option in the InCall Menu. Rapid Transfer is essentially "speed dial" for your InCall Menu.

9. Select an Emergency Location, if applicable.

10. Provide Additional Location Info if needed.

11. Save.