TeamHub V3.7 - Release Notes - November 18, 2025

Release Overview

We are pleased to announce the release of the Operator Console Application for TeamHub, a license-based feature designed for receptionists, operators, and other front-facing staff managing high call volumes.

The Operator Console provides an intuitive dashboard within TeamHub for managing, routing, and monitoring calls in real time, all from a single interface. The app harmonizes the operator experience across Sangoma’s UCaaS platforms, combining traditional console functionality with TeamHub’s modern design.

This release delivers enhanced visibility, faster response times, and more efficient call handling through a suite of powerful contact and line management features:

Centralized dashboard for managing multiple calls simultaneously
Real-time visibility into user presence and call status
Faster, more efficient call transfers with drag-and-drop interaction

Operator Console access is license-based and must be manually provisioned for each eligible user:

for CY customers: to enable Operator Console licensing in the Admin Panel, customers must first submit an add-order request. After the add-on has been applied, navigate to: Admin Portal > Configuration > Licences > Operator Console > Manage Users.

for BV customers: each location will receive a number of Operator Console licenses equal to the number of Sangoma Chat licenses associated with that location. Licenses can be assigned by navigating to: Configuration > License Management > License Configuration for the applicable location.

For detailed installation and configuration guidance, refer to the User Guide.

Available Features:

New Features	Business Voice Impact	CommUnity Impact

New Features	Business Voice Impact	CommUnity Impact
License Management & Access Control The Operator Console is a licensed feature that is enabled and assigned via the Business Portal (BV) or CommUnity (CY) Admin Panel. Access can be provisioned per user.
Contact Management & Visibility Search, filter (by location and status), and organize contacts with real-time presence. Supports dashboard tile or list view and displays unassigned extensions.
Group Management Create and edit contact groups for easier organization. Custom groups appear alongside standard ones (Favorites, Parked, Unattended).
Call Handling & Line Management View and manage multiple concurrent calls. Includes real-time visualization of active, on-hold, and available lines.
Call Takeover Intercept ringing calls directed to other users directly from the dashboard.
Missed & Unattended Call Handling Manage missed and unattended calls; call back the original caller, the intended recipient, or leave a voicemail.
Call Transfer (Drag & Drop) Transfer calls by dragging the call tile to a contact. Supports Blind, Attended, and Voicemail (VM) transfer modes.
Transfer Mode Customization Set a default transfer type in Talk Settings, or override it per call.
Parked Calls View, retrieve, and manage parked calls directly from the dashboard.
User Presence & Status Monitoring See live availability and call status for all extensions across the organization.
Interface & Usability Enhancements A modern, responsive interface similar to the Talk App, featuring improved drag-and-drop interaction and user presence display.
Platform Behavior Differences Minor UI and routing variations exist between Business Voice and CommUnity environments.

Known Issue for CommUnity Users:

Answered Calls Incorrectly Showing as Unattended. When a user has multiple devices ringing (e.g., softphone + desk phone with FMFM), an answered call may still appear in the Unattended Calls tab, creating misleading call history.

Duplicate Contacts in “All Recipients” Filter. The All Recipients filter may display duplicate contact names, and filtering from one of the duplicates may not work. The list corrects itself after reloading TeamHub.
Active Call Placed on Hold During Drag-and-Drop Transfers. During multi-call handling, dragging a call from the Hold section to transfer it can unexpectedly place the active call on hold, disrupting the operator’s workflow.

The outlined issues will be addressed in the upcoming release.