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TeamHub - Mobile App User Guide

TeamHub - Mobile App User Guide

Table of Contents

Overview

The TeamHub Mobile app is available for both Android and iOS devices. This is basically a mobile version the Teamhub Desktop app. Information created in the mobile and desktop apps is synced, allowing you to work from your desktop or on the go.

The Mobile app provides the following functions using Sangoma’s Business Voice and CommUnity VOIP platforms.

  • Talk - The Talk feature lets you handle calls, including receiving, making, transferring, and recording them, as well as access voicemails and view your call history—all from your mobile device.

    image-20251204-103431.png

  • Chat - The Chat function lets you send and receive messages directly to a teammate, a group of teammates, or within a Channel.

    image-20251202-153105.png

  • SMS - Send and receive messages to external resources.

    image-20251204-114149.png

  • Contacts - This function provides your list of internal and external contacts. You can then call or message a contact.

    image-20251204-113421.png

Please note the following.

  • The Talk function requires a Sangoma Talk Extension.

  • SMS messages are considered Business to Business messages and therefore require the SMS number to be registered with the Campaign Registry. Reference our SMS Campaign Registry Documentation for more information.

How to access the TeamHub mobile apps.

  • Open the TeamHub app on your mobile device.

  • Log in using your Sangoma credentials.

  • Select the Chat, Talk, SMS, or Contacts option at the bottom of the screen.

  • See below for instructions on the selected app.

TeamHub Mobile Talk

The TeamHub Mobile app includes a very easy-to-use talk/phone function that allows you to make and receive calls from anywhere. Below are the basic instructions for using the TeamHub Mobile Talk app.

TeamHub Mobile Talk - Dial a Call

  • Open the TeamHub app on your mobile device.

  • Log in using your Sangoma credentials.

  • Select the Talk option at the bottom of the screen.

  • Follow the steps below to start a new phone message.

 

Step 1

  • Select the KEYPAD TAB in the TALK page.

    image-20251204-103431.png

  • Step 2

    • Enter a phone number.

    • Click the call icon ( image-20251128-103536.png ).

      image-20251204-103632.png

  • Step 3

    • Start Talking.

    • Click the hang up icon ( image-20251127-150137.png )
      to end the call.

      image-20251201-130753.png

TeamHub Mobile Talk - Call a Contact

  • Open the TeamHub app on your mobile device.

  • Log in using your Sangoma credentials.

  • Select the Talk option at the bottom of the screen.

  • Follow the steps below to start a new phone message.

 

Step 1

  • Select the Contacts tab.

  • Search for the desired contact

    image-20251204-103918.png

 

Step 2

  • Click on the desired contact to open the contact details.

  • Click the Call icon (image-20251201-104203.png ).

    image-20251202-105904.png

 

Step 3

  • Start Talking.

  • Click the Hang up icon ( image-20251127-150137.png )
    to end the call.

    image-20251202-104121.png

TeamHub Mobile Talk History

The talk history provides a list of inbound and outbound calls.

  • Open the TeamHub app on your mobile device.

  • Log in using your Sangoma credentials.

  • Select the Talk option at the bottom of the screen.

  • Click History at the top of the screen.

  • History filter options:

    • All calls.

    • Missed calls.

    • Call recordings.

    • Search

      image-20251204-103445.png

TeamHub Mobile Talk - Call Back/Return a Call from History

  • Open the TeamHub app on your mobile device.

  • Log in using your Sangoma credentials.

  • Select the Talk option at the bottom of the screen.

  • Follow the steps below to start a new phone message.

 

Step 1

  • Select the HISTORY tab.

  • Click the More icon ( ⋮ ) in the desired contact.

    image-20251204-103459.png

Step 2

  • Select the Call back option.

    image-20251202-121117.png

Step 3

  • Start Talking.

  • Click the hang up icon ( image-20251127-150137.png ) to end the call.

    image-20251201-130718.png

TeamHub Mobile Talk - Transfer a Call

  • Open the TeamHub app on your mobile device.

  • Log in using your Sangoma credentials.

  • Select the Talk option at the bottom of the screen.

  • Follow the steps below to start a new phone message.

 

Step 1

  • While on a call Click the Transfer icon ( image-20251201-123921.png ).

    image-20251203-121701.png

 

Step 2

  • Search and click on the desired contact.

    image-20251204-104402.png

 

Step 3

  • Click the call icon (image-20251201-104203.png).

    image-20251203-122106.png

 

Step 4

Blind Transfer

  • Select the Blind and the transfer is complete.

Attended Transfer

  • Select the Attended, then continue to Step 5

    image-20251203-114938.png

 

Step 5

  • Talk with the transfer to person.

  • Click the Complete transfer icon
    ( image-20251203-122506.png ).

    image-20251203-141034.png

 

TeamHub Mobile Talk - In Call Options

While on a call, the following options are available.

image-20251201-123921.png Transfer

Transfer Call options:

  • Blind transfer

  • Attended transfer

  • Voicemail transfer

 

 

 

image-20251202-162648.png

image-20251201-123945.png Receiver

Adjust Audio output.

image-20251201-124001.png Mute

Mute and unmute the microphone.

image-20251201-124139.png Add

 

If only one call is active, the Add icon appears, allowing you to place another call and then merge the two calls.

If multiple calls are in progress see Merge all below.

image-20251201-124158.png Keypad

Display the Keypad.

image-20251201-124224.png Hold

Put the call on hold.

image-20251201-154018.png Record

 

Record the call.
(This feature is only available if the user has recording permission)

image-20251202-161629.png Merge all

If multiple calls are in progress, the Merge all icon appears, allowing you to merge all the calls.

image-20251203-141951.png

TeamHub Mobile Chat

TeamHub Mobile Chat is a feature within the TeamHub platform designed for team collaboration. It allows users to communicate via Channels, Direct Messages, or Groups. To access TeamHub Mobile Chat:

  • Open the TeamHub app on your mobile device.

  • Log in using your Sangoma credentials.

  • Select the Chat option at the bottom of the screen.

  • Follow the steps below to view or start a new Chat message.

 

Step 1

  • Search for a channel or team member, using the Find channel field.

  • In the search result, click on the desired team member, group or channel.

    image-20251204-105647.png

 

Step 2

  • Type your new message.

  • Click the send icon (image-20251201-234903.png).

    image-20251202-153054.png

 

Step 3

  • Message Sent

    image-20251202-153105.png

TeamHub Mobile SMS

This section provides information on how to work with the TeamHub SMS application

  • Open the TeamHub app on your mobile device.

  • Log in using your Sangoma credentials.

  • Select the SMS option at the bottom of the screen.

TeamHub Mobile SMS - Continue with an Existing Conversation

  • In the SMS History page, click the All tab to see all messages or the Unread tab to view unread messages.

  • Click on an existing conversation to continue that conversation.

  • Start typing your message.

TeamHub Mobile SMS - Start a New SMS Conversation.

Step 1

  • Click the (+) icon to start a new conversation.

    image-20251204-110208.png

 

Step 2

  • Search and select a contact, or
    enter a phone number.

    image-20251202-125754.png

 

Step 3

  • Start typing your message

    image-20251202-140933.png

TeamHub Mobile Contacts

  • Open the TeamHub app on your mobile device.

  • Log in using your Sangoma credentials.

  • Select the Contacts option at the bottom of the screen.

You may get asked to grant access to your personal contacts.

 

Search for a Contact

Click the filter icon ( image-20251204-121745.png ) to filter the contacts by Favorites, company, Personal, or Device.

image-20251204-121439.png

 

Search for a Contact

In the search field enter at least 2 characters.

image-20251204-110512.png

 

Contact Detail

  • Click on a contact to view their details.

  • From the contact details, you can call or send an SMS.

    image-20251202-105811.png

 

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