Table of Contents

TeamHub Talk offers the convenience of making and receiving phone calls without needing to download and install a Softphone client. TeamHub Talks also supports routing a call to a different number if the number that was called is unavailable.

To access the Talk function within TeamHub, click the Talk icon in the left side panel.

① Talk App icon: Click the Talk App icon to open the Talk App. The icon also displays the number of events that the user has not viewed.

② Softphone Call Box: The Call Box is displayed on the left side of the page and is where phone calls are handled.

③ Dialpad: The Dialpad is used to dial numbers simular to most phones.

④ Main Window: The main window is where the list of Contacts, Call Logs, Voicemail, Call Recordings, Conference and Parked Calls are displayed.

⑤ Help link: This icon provides a link to the Sangoma Help page, and the option to report a problem.

⑥ Setting: To adjust the Talk setting, click the Settings icon and select Talk Settings.

⑦ Profile: Click on the Profile picture to change your status, turn on do not disturb, adjust your profile or log out.

⑧ Menu Tabs: From the menu, users can access their Contacts, Call Logs, Voicemails, Call Recordings, and Parked Calls. Each item in the menu displays the number of events the user has not viewed.

⑨ More Actions: Click the 3-dot ( ⋮ ) icon to access additional options the selected listed item.

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The Talk Settings allow users to configure the General Settings, My Phone Info, Audio Settings, Call Routing, Voicemail, Alerts/Sounds And Call Transfer features. For detailed instructions, please refer to the following guides:

• TeamHub - Teamhub Talk Settings GuidePreview

• TeamHub - CommUnity Talk Settings GuidePreview

The Softphone Call Box is displayed on the left side of the page. The Call Box is used to manage inbound and outbound phone calls.

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The Call Card floats on all TeamHub screens while an active call is in progress, and you have the option to move the call box.

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TeamHub Talk uses tabs to navigate the various functions. The available tabs vary based on your configuration.

Users have the option to change the order of the tabs based on their preferences by simply dragging a tab right or left.

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Once the Contacts Tab is selected within the Talk app, the available contact lists are displayed, and the option to add a new external contact.

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When you click the Favorite icon ( ☆ ) next to a contact in any contact list, that contact is added or removed from the FAVORITES list.

• This list consists of the contacts in the company directory.

  • Click on the Phone Number to call the contact.

  • Click the more action icon ( ⋮ ) to access the following options.

    • Call options;

      • Call - Call the contact.

      • Voicemail - Leave a voicemail message for the contact.

      • Start Conference - Start a conference call. (CommUnity user only)

      • Join a Conference - Join an existing conference call. (CommUnity user only)

    • Favorite - Add or remove a contact from your favorite contacts.

    • View History - View your historical events with the contact.

    • Contact Details - Display the contact’s details.

• This list consists of the external contacts you have added.

• Click the + ADD CONTACT button in the top right corner to add a new external contact.

• Click the more action icon ( ⋮ ) to access the following options.

  • Call options

    • Call - Call the contact.

    • View History - View your historical events with the contact.

    • Contact Details - Display, Edit, or Delete the contact.

• This displays the Groups configured by your CommUnity Administrator.

  • Click on the Extension Number to call the group.

  • Click the more ( ⋮ ) icon to access the following options.

    • Call options:

      • Call - This feature enables group members to call all members of the group.

      • Page - This feature allows group members to send a one-way announcement to the group.

        • From the Group Call Options, select Page. After the call box is displayed, start talking.

        • Click the hang-up icon in the call box when you are done.

      • Voicemail - This feature enables group members to leave a voicemail for all members of the group.

      • Intercom - This feature enables group members to initiate two-way communication by initiating an intercom call.

        • From the Group Call Options, select Intercom, and when the call box is displayed, start the conversation.

        • Click the hang-up icon in the call box when you are done.

      • Start Conference - Start a conference call with all members of the group.

        • From the Group Call Options, select Start Conference.

        • Click the hang-up icon in the call box when you are done.

    • Favorite - Add or remove a contact from your favorite contacts.

    • Contact Details - Display the contact’s details.

TeamHub Talk saves your call history in a call log. Click the Call log tab at the top of the page to access your call log.

To the left of each call is an indicator of the call type:

• ⬋ Inbound call.

• ⬈ Outbound call.

• Missed call.

• All - displays all the calls associated with the user’s extension.

• Missed - displays calls that were not answered.

• Incoming - Display all inbound calls.

• Outgoing - Display all outbound calls.

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① Click the Voicemail tab at the top of the page to display your voicemail history.

The following options are available:

② Filter the voicemail list by All, Unread, or Read voicemails.

③ Search for a voicemail.

④ Click on the number to return the phone call.

⑤ Play the voicemail message.

⑥ Click the more ( ⋮ ) icon to perform one of the following actions:

• Mark the voicemail as Read or Unseen.

• Download the voicemail.

• Transcript: Converts voice messages into text.

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• Delete the voicemail.

• Call Options.

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If the Business Voice administrator has enabled your extension for recordings, all inbound or outbound calls are recorded and available in the Recordings tab.

① Click on the Recordings tab at the top of the page to view the list of recorded calls.

② Filter the Recordings list by All, Unread, or Read.

③ Search for a Recording.

④ Click on the number to return the phone call.

⑤ Click on the Recording ( ) icon to play the recording.

⑥ Click the More actions icon ( ⋮ ) to perform one of the following actions:

• Mark as Read.

• Download the recording.

• Call Options - Call back the person who was on the call.

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Call Park allows a team member to put a caller on hold in a communal parking lot. The team member can then make or receive other calls and resume the parked call at a later time. Other team members can also pick up parked calls.

The Parked tab at the top of the page displays the number of currently parked calls.

① Click on the Recordings tab at the top of the page to view the list of recorded calls.

② Above the Parked Call list, you can filter by Parking Lot and search for parked calls.

③ Click the Answer button on the desired parked call.

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• While on a call, select the More Action icon ( ⋮ ) in the call box, then select the Park Call option.

• The parked call will now appear in the Parked Call list in the Parked Tab.

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• The Park Call Settings are configured in the General Settings section within the Talk Settings.

• Users can enable or disable visibility to parked calls for configured parking lots.

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• Click the Talk icon in the left side panel to open TeamHub Talk.

• Once the Talk application opens, there are 2 methods to initiate a phone call.

  • Enter a number inside the call box using the keypad.

  • Select a number from one of the Talk Contacts lists.

① Enter the Extension or Phone Number using the Keypad.

②Click the Call icon.

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• Click the Contacts tab at the top of the page.

• Select one of the contact lists.
  (Favorites, Internal, External, etc.)

• Search for the desired Contact.

• Click on the Contact’s Extension/Phone Number to call their default number.

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• To call a contact’s non-default number:

  • Click on the desired Contact Name to display the Contact’s details.

  • Click on the desired Extension or Phone Number.
    Note: TeamHub Talk extensions are displayed first in the list.

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When a call comes in, the Call Card will be displayed. The following actions are available.

① Accept the call.

② Decline the call.

③ Turn the ringer off or back on. ( Silence an incoming call’s ringer )

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• When the first call comes in, click the Accept icon on the Call Card.

• When the second call comes in, an additional Call Card will be displayed with the option to answer the call, decline the call, or silence the incoming call’s ringer.

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There are 2 available transfer modes. Traditional mode and the Drag and Drop mode. The available transfer mode is configured in the Call transfer settings within the Talk settings.

This mode enables you to transfer a call by simply dragging the call box of an incoming or answered call to a desired contact.

While on a call;

• Open the desired contact list (Favorites, Internal, etc...) and ensure the desired transfer to person is visible in the contact list.

• Active Calls

  • Select a transfer mode in the call box.

    • If the transfer mode is attended, the transfer call card will be displayed after you drag and drop the call.

  • Click on the call box, then drag and drop it onto the desired contact in the contacts list.

• On-hold Calls

  • Click on a call that is on hold, then drag and drop it onto the desired contact in the contacts list.

    • (This action results in a blind transfer)

While on a call;

• In the call box, click the Transfer icon ( ).

• Select a transfer type.

• Search for a contact in one of the contact lists.

• Click on the number to transfer the call to.

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• Enter an extension or phone number using the Keypad.

• Click the Transfer icon at the bottom of the dial pad.

To cancel a call transfer, click the Transfer icon ( ) in the call box and select Cancel Transfer.

Merge Calls, also known as 3-way calling, allows a user to add 1 or more participants to an existing TeamHub phone call.

The Merge Call steps are slightly different depending on your Call Transfer mode setting. If your Call Transfer mode is set to Drag and Drop, the transfer icon is replaced with the Merge Call icon since the transfer method is drag and drop.

While on a call, follow the steps below:

1. Click the Transfer icon ( ), then select Merge.

2. Call the next person you want to join the call.

3. Click the Merge icon ( ) in the call box of the person who was called.

4. Repeat the steps above to add additional participants.

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While on a call, follow the steps below:

1. Click the Merge icon ( ).

2. Call the next person you want to join the call.

3. Click the Merge icon in the call box of the person who was called.

4. Repeat the steps above to add additional participants.

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To access the Monitoring tools, follow these steps:

• Access http://teamhub.sangoma.com and log in with your ComUnity credentials.

• Select the Talk option in the left side panel.

• Select Contacts at the top of the page.

• Find the desired contact that is on a call.

• Click on the Monitor icon to the right of the contact that is on a call.
  (Note: The Monitor icon is removed if you have already selected one of these functions.)

• Select one of the options.

  • Barge - The Barge function allows you to join in on an existing phone call.

  • Monitor - The Monitor function lets you listen in on an existing phone call.

  • Whisper - The Whisper function allows you to join an existing phone call and privately speak to the internal user without others hearing what you are saying.

  • Record - Start or stop recording the call. (Note: The Monitor icon remains available during a recording.)

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