TeamHub - Business Voice: How to add a TeamHub Extension to the Business Voice Portal

Table of Contents

Portal Navigation

Follow these steps to navigate to the Extension page.

1. Log into the Portal bvportal.sangoma.com.

2. Search and select a Location.

3. In the left side Panel:

   1. Select the Device Configuration option.

   2. Select the Extensions Option.

4. Follow the steps below in the TeamHub Configuration section.

TeamHub Extension Configuration

• User: Select a user from the dropdown, or Add a new user.

• Extension: The extension number will default to the next available extension.

• Extension Name: Enter a name for the extension.

• Enable Voicemail Box: Select Yes to enable the voicemail box for the extension.

• Outgoing CallerID: Defaults to the Location Name. To restrict displaying a caller ID when making a call, select the Block option.

• Phone: Select TeamHub from the dropdown.

  • Mobile Extension: This field will be auto checked if the selected Phone type is an application. (Example TeamHub, Sangoma Connect, IOS, Android).

  • Notification timeout: Defaults to 30 seconds.

  • Enable Softphone notifications:

• Outbound Area Code: Defaults to the Locations area code.

• Time Zone: Set the appropriate time zone.

• Does this extension observe daylight saving time? Ensure this is checked if the phone’s location observes daylight saving time.

• The following options can be selected for each extension:

  • Enable Softphone notifications

  • Allow intracompany calls

  • Allow local calls

  • Allow long distance calls

  • Allow international rate calls

  • Allow toll-free calls

  • Allow 411 calls

  • Hide extension from Company Directory

  • Hide extension Help

  • Enable Call Accounting Code Prompt

  • Add CACs (Call Accounting Codes)

• Click the Add Extension button.

  Open

  

Save Changes to System

After all Users and Extensions have been added click the SAVE CHANGES TO SYSTEM button.