What is TeamHub

Sangoma's TeamHub is a cutting-edge team collaboration tool that maximizes your team's productivity by delivering a single, unified collaboration experience. Here are just some of the functions available;

Chat with internal team members
Voice calls
Reception type functions via the Operator Console
Video Meetings
Text message (SMS) with external contacts
File Management
Productivity Apps
And More

Sangoma TeamHub is accessible from any Desktop device over virtually any Internet connection, and TeamHub Chat is accessible from any Mobile device.

How do I access TeamHub

Click HERE to access the Web version of TeamHub.
Business Voice Users can log in using their Business Voice credentials.
Community Users can log in using their Community credentials.
- Community Users have an extra layer of security. Click HERE for more information.
After logging in, the TeamHub Home page will display.

Home

From the Home page, you can

① Navigationa TeamHub Apps via the left side menu.

② Access Sangoma’s Apps by clicking on the VIEW APPS button.

Sangoma Apps Gallery

From the apps page, you can open or enable the apps you have a license for. You can also get usage details by clicking the USAGE DETAILS button in the top right corner of the page.

Note: The Apps Gallery is only available if you are licensed for at least one Sangoma App.

TeamHub Navigation

The left navigation bar provides access to the TeamHub applications that your user account is entitled to use.

Chats

Chat provides the ability to view and send messages directly to a teammate, a group of up to 8 teammates, or inside a Channel.

For more information, reference the How to use TeamHub Chat.

Talk

The Talk Application allows you to receive and make calls via the keypad or contacts, view call logs, and listen to voicemails.

For more information, reference the TeamHub Talk User Guide.

Operator Console

The Operator Console is Sangoma’s advanced call management tool designed for receptionists, operators, and front-line staff.

For more information, reference the TeamHub Operator Console User Guide.

Meet

This feature provides the ability to create or schedule a video meeting using our Sangoma Meet application.

For more information, reference the How to use the Meet calendar plugins in TeamHub.

SMS

The Sangoma SMS application is our text messaging application that allows users to communicate via text messages with their customers, business, and personal contacts. This guide provides the basics on how to use Sangoma SMS.

For more information, visit this page.

Files

All the files you have uploaded to your TeamHub personal cloud storage space are listed here. You can upload, download, preview, and delete files from this view.

For more information, reference the How to work with TeamHub Files.

CX

Sangoma CX is a Cloud Contact Center suite that helps businesses manage their customer communications through various channels like voice and web chat.

For more information, visit the Sangoma CX User Guides.

How to Adjust the TeamHub User Settings

For instructions on configuring TeamHub, visit the TeamHub User Settings Guide.

TeamHub - User Guide