Business Voice - TeamHub Talk Settings Guide (Find Me/Follow Me)
- Seti Nezami
- Bob Young
Overview
The Find Me/Follow Me setting enables incoming calls to “find me” and deliver those calls to any location, while “follow me” provides the ability to receive calls at any number of your designated devices. Your “follow me” phone number is routed through a list of numbers you choose, in your preferred order, until the call connects to you.
If incoming calls are not answered within a defined Duration, they are instantly transferred to the voicemail system. Callers are prompted to leave voice messages, which can be retrieved later, at your convenience.
Note: the Find Me / Follow Me settings defined in TeamHub will sync with the Find Me / Follow Me settings in the Business Voice portal.
How to set up Find Me/Follow Me?
Sign into TeamHub (Desktop or Web).
Click the Settings ( ⚙ ) icon in the the top bar.
Select Talk Settings.
The Find Me/Follow Me (FM/FM) settings will list all your available extensions to configure your preferred call routing.
To configure FM/FM for each extension:
Step ① - Click on the toggle to turn FM/FM on for that extension.
Step ② - Click on the FM/FM Option button to expand and update the extension's FM/FM configuration.
Follow the steps below to complete the configuration based on the selected FM/FM option.
Find Me/Follow Me Options
There are 3 options available for your FM/FM:
All - Calls to your selected extension will ring your extension and any other numbers that you define in your Extension/Number list, all at once.
Forward - Calls to your extension will be sent automatically to the selected number in your Extension/Number list.
Sequence - If a call to your extension is not answered within the defined Duration, the call will be forwarded to the next Extension/Number number in your defined Extension/Number list.
Note: Regardless of the selected option below, all unanswered calls return to the primary extension's voicemail.
Ring Multiple Extensions/Numbers Simultaneously
Click on the All option.
Set the Duration (in seconds) the ring time for each of the extensions/phone numbers listed below.
To Edit an extension/number make the changes in the extension/number field.
To Add an extension/number, click the + ADD NUMBER/EXTENSION button at the bottom of the list.
Enter the extension/number in the provided field.
Up to 4 numbers can be added.
Either an extension number or your 10-digit phone number can be added.
To Delete a number, click on the Delete (🗑) icon located on the right side of the desired Extension/Number field.
After all changes are done, click the SAVE button.
Forward Calls to an Extension/Phone Number
Click on the Forward option.
Set the Duration (in seconds) the ring time for received calls before they are transferred to the voicemail system.
Select the extension/number where calls should be forwarded to.
If all changes are complete, click the SAVE button.
To Add, Edit or Delete extensions/numbers in the list follow these steps:
To Edit an extension/number make the changes in the extension/number field.
To Add an extension/number, click the + ADD NUMBER/EXTENSION button at the bottom of the list.
Enter the extension/number in the provided field
Up to 4 numbers can be added.
Either an extension number or your 10-digit phone number can be added.
To Delete a number, click on the Delete (🗑) icon located on the right side of the desired Extension/Number field.
After all changes have been completed, click the SAVE button.
Forward Unanswered Calls to Extensions/Numbers
Click on the Sequence option.
To rearrange the ring order of all subsequent extensions/numbers:
Click and drag the (
) icon to rearrange the order.
Set the Duration (in seconds) to define how long a call will ring before it jumps to the next number.
If all changes are complete, click the SAVE button.
To Add, Edit or Delete extensions/numbers in the list follow these steps:
To Edit an extension/number make the changes in the extension/number field.
To Add an extension/number, click the + ADD NUMBER/EXTENSION button at the bottom of the list.
Enter the extension/number in the provided field
Up to 4 numbers can be added.
Either an extension number or your 10-digit phone number can be added.
To Delete a extension/number, click on the Delete (🗑) icon located on the right side of the desired Extension/Number field.
After all changes have been completed, click the SAVE button.