TeamHub V3.4 - CommUnity Release Notes - April 23, 2025

Release Overview

This release delivers a series of enhancements to TeamHub Talk that improve call handling, contact management, and overall reliability across desktop and web platforms. Users will benefit from a more responsive interface, streamlined conferencing tools, and real-time updates to contacts and presence.

In addition, upcoming capabilities for CY users, such as Paging, Intercom, Call Monitoring, and Call Recording, will deliver advanced call supervision and control tools to meet the needs of high-performance teams. These updates are part of our continued investment in delivering a reliable, intuitive, and feature-rich communication experience across devices and platforms.

The CommUnity TeamHub Talk User Guide contains the instructions on how to use these new and updated features.

New Features:

Advanced Call Controls

• Call Monitoring Tools
  Supervisors and managers can now monitor live calls for quality and coaching purposes using:

  • Monitor - Listen in on internal calls without joining.

  • Whisper - Privately speak to an internal user on a call without others hearing.

  • Barge-In - Actively join a live call and speak with all parties.

  • Call Recording Access - Call recording is now available to both agents and managers, improving compliance and enabling better coaching and review workflows.

• Paging and Intercom
  New quick-access buttons are now available to enable instant internal communication:

  • Paging – Broadcast voice messages to groups.

  • Intercom – Start two-way voice communication with internal users.

• N-Way Calling Now Available in Talk App

  CommUnity users in TeamHub can now initiate N-way (multi-call) conversations directly from the Talk app. This new functionality allows users to add multiple participants to an ongoing call - similar to a warm transfer, but without disconnecting the original caller. Users can repeat this process to add more participants as allowed by the underlying telephony platform. During a N-way call, the initiator can choose to either end the entire call or leave the conversation while allowing others to continue. This enhancement improves flexibility and collaboration during live calls:

  • Add contacts step-by-step during a call.

  • Talk to each person privately before merging.

  • Cancel or complete the merge at any time.

  • Repeat to build a larger conference.

To learn more about these features, visit our CommUnity TeamHub Talk User Guide.

Key Improvements and Fixes:

Call Management

• Moderator Access via PIN
  Users can now unlock full moderator controls in conference rooms with a valid room number and Moderator PIN.

• Reliable Mute and Merge Behavior

  • "Mute All" and "Unmute All" now work consistently in Ring Group conferences.

  • Mute status remains intact when handling multiple calls.

  • Merged calls now update call cards and audio paths correctly.

• Persistent Call History
  Ring Group call logs now remain visible after refreshing the app.

• Silence Incoming Calls
  Users can mute individual incoming call ringers - ideal during meetings or multitasking.

• Call Alerts Respect Settings
  Disabling call alerts now fully silences related sounds and notifications, including missed calls and voicemails.

• Valid WAV Format for Recordings
  All recordings are saved in proper WAV format for compatibility with media players and voicemail systems.

User Interface and Experience

• Unified Action Menu
  The 3-dot menu is now consistent across Contacts, Call Logs, Voicemail, and Recordings tabs.

• Responsive Tab Scrolling
  Right panel tabs now scroll horizontally on smaller screens for better accessibility.

• Pre-Call Audio Settings
  Audio devices now appear correctly on the web client - no call or reload needed.

• Improved Dialpad Navigation
  Users can tab through dial pad number fields for a smoother experience.

• Files and Favorites Fixes

  • The Files tab now correctly displays images for CY and BV users.

  • The Star icon now properly favorites files across all platforms.

• Smarter Reload Warning
  Reload alerts now only appear when there's an active call - eliminating unnecessary interruptions.

Known Issues:

• N-way Calling feature - merge call issue when using hard phone (desktop, mobile).

How will Users get the update?

• Web users will automatically be logged into the most recent version - no additional actions required.

• Desktop users will need to go to the top left “hamburger menu” in TeamHub, select “Check for updates” and follow the prompts to install TeamHub shell version 3.4.0-265. Once installed, an additional update (version 3.4) will be applied to the desktop client, bringing the latest features and bug fixes.