TeamHub - Teamhub Talk Settings Guide
Table of Contents
- 1 Overview
- 2 To access the TeamHub Talk Settings:
- 3 ① General Settings
- 4 ② My Phone Info Settings
- 5 ③ Audio Settings
- 6 ④ Call Routing Settings
- 7 ⑤ Voicemail Settings
- 8 ⑥ Alerts/Sounds Settings
- 9 ⑦ Conference Settings
- 10 ⑧ Website Launcher Settings
- 11 ⑨ Call Transfer Settings
- 12 How to set up Find Me/Follow Me for Business Voice Users
Overview
TeamHub Talk is a feature of Sangoma TeamHub, a collaboration tool that allows users to make and receive phone calls. This guide provides instructions on how to adjust the settings for TeamHub Talk for CommUnity.
To access the TeamHub Talk Settings:
Access TeamHub via the app or a browser via this link https://teamhub.sangoma.com.
Log in to TeamHub using your Business Voice Credentials.
Select the gear ( ❁ ) icon in the top right corner of the page.
Select the Phone Setting option.
From the Talk Setting menu, the following settings can be configured.
* This setting is only available for Community Platform users.
① General Settings
The General Settings section is where you can configure Incoming Calls and Parked Call visibility.
Incoming Calls Setting
In the Incoming Calls settings, users can configure the following:
Enable or Disable auto-decline incoming calls if you are currently on a call.
Enable or Disable hearing a beep sound instead of a ring tone for incoming calls if you are currently on a call.
Parking Lots Setting
In the Parking Lot settings, users can enable or disable visibility of parked calls for specific parking lots.
② My Phone Info Settings
In the My Phone Info section, the following settings are available:
Phone Information - Display the user’s Phone info based on the corporate directory stored in CommUnity.
Mobile Phone - The user can provide a mobile number, which will enable their Mobile Phone to be a Call Device.
Follow the steps below to view or change a desired setting.
Phone Information Details
Click the Down Arrow (⌄) to display the configured phone details.
Configure a Mobile Phone
To configure a mobile phone, click the Edit button in the Mobile Phone section:
1. Select the Country Code.
2. Enter the Mobile Phone Number.
Note: If a mobile number is added, the mobile device will appear as an option in the Device Selector.
③ Audio Settings
In Audio Settings, the user can configure and test the Speaker, Microphone, Ringer, and Alerts.
④ Call Routing Settings
Business Voice Call Routing
In the Business Voice Call Routing section, users can configure their Find Me / Follow Me (FM/FM) options. For the complete instructions on FM/FM, reference the How to set up Find Me/Follow Me Section below.
Community Call Routing
The Community Call Routing setting provides the ability to configure what happens when an inbound call is not answered.
Call Routing Options
The Call Routing Options provide the ability to forward unanswered calls to a chosen destination without waiting for confirmation or pick-up, streamlining workflows. The following forwarding options are available:
Forward calls in sequential order:
This option enables users to configure advanced multi-step call routing for unanswered incoming calls. Users can add, edit, and delete the steps involved in handling these calls.
Note: To avoid losing a call if no numbers or extensions answer the call, set the final step to forward the call to voicemail.
To Add a step click the + ADD STEP button to add additional routing steps.
To Change a step select one of the options from the step dropdown field. The configuration options vary based on the selected options.
To Delete a step, click the Trash Can icon.
Forward to Other user:
This option allows a user to configure call forwarding for unanswered calls to another user.
Select the number of seconds to wait after a call is received before forwarding a call.
Select the user to whom the call will be forwarded to.
Select or unselect the “If call is not answered, forward to my voicemail” option.
Forward Calls to an Extension:
This option allows a user to configure call forwarding for unanswered calls to another extension.
Select the number of seconds to wait after a call is received before forwarding a call.
Enter the extension where the call will be forwarded.
Select or unselect the “If call is not answered, forward to my voicemail” option.
Forward to an external number:
This option allows a user to configure call forwarding for unanswered calls to an external number.
Select the number of seconds to wait after a call is received before forwarding a call.
Enter the external number where the call will be forwarded.
Select or unselect the” If call is not answered, forward to my voicemail” option.
These options are now available in both TeamHub and the Admin Portal.
Additional Call Routing Rules
The Call Routing Rules settings allows the user to configure how the Call Routing will operate.
⑤ Voicemail Settings
In the Voicemail setting section, the following options are available:
Business Voice | Community |
|---|---|
Voicemail Settings
Voicemail Notifications
| Voicemail Settings
Voicemail Notifications
Voicemail Messages
|
⑥ Alerts/Sounds Settings
The Alerts/Sounds settings provide the user the ability to configure System Alerts and Call Alerts.
The following settings are available.
System Alerts
Calls
Transfers
| |
⑦ Conference Settings
This setting is only available for Community Platform Users.
In the Conference settings, the following settings are available:
Moderator Settings
Participants Settings
Conference Room Alerts
Click the Edit icon to expand and configure the following options:
Moderator Settings
Participants Settings
Conference Room Alerts Enable or disable the following alerts:
Save Changes
|
|
⑧ Website Launcher Settings
This setting is only available for Community Platform Users.
Reference the How to Configure the TeamHub Talk Website Launcher guide for instructions on configuring the Website Launcher.
⑨ Call Transfer Settings
Default transfer mode
Select a preferred default transfer mode.
Transfer Style
Select the transfer mode.
Traditional - Transfers are initiated using the Transfer button.
Drag and Drop - Transfers are performed by dragging a call card onto a contact card.
How to set up Find Me/Follow Me for Business Voice Users
The Find Me/Follow Me setting enables incoming calls to “find me” and deliver those calls to any location, while “follow me” provides the ability to receive calls at any number of your designated devices. Your “follow me” phone number is routed through a list of numbers you choose, in your preferred order, until the call connects to you.
If incoming calls are not answered within a defined duration, they are instantly transferred to the voicemail system. Callers are prompted to leave a voice message, which can be retrieved later, at your convenience.
Note: The Find Me / Follow Me settings defined in TeamHub will sync with the Find Me / Follow Me settings in the Business Voice portal.
Click the Settings ( ⚙ ) icon in the top bar.
Select Phone Settings.
Select Call Routing.
The Find Me/Follow Me (FM/FM) settings will list all your available extensions to configure your preferred call routing.
To configure FM/FM for each extension:
Step ① - Click the toggle to turn FM/FM on for the desired extension.
Step ② - Click the FM/FM Option button to expand and update the extension's FM/FM configuration.
Follow the steps below to complete the configuration based on the selected FM/FM option.
Find Me/Follow Me Options
There are 3 options available for your FM/FM:
All - Calls to your selected extension will ring your extension and any other numbers that you define in your Extension/Number list, all at once.
Forward - Calls to your extension will be sent automatically to the selected number in your Extension/Number list.
Sequence - If a call to your extension is not answered within the defined Duration, the call will be forwarded to the next Extension/Number in your defined Extension/Number list.
Note: Regardless of the selected option below, all unanswered calls return to the primary extension's voicemail.
Ring Multiple Extensions/Numbers Simultaneously
Click on the All option.
Set the Duration (in seconds) of the ring time for the listed extensions/phone numbers.
To Edit an extension/number, make the changes in the extension/number field.
To Add an extension/number, click the + ADD NUMBER/EXTENSION button at the bottom of the list.
Enter the extension/number in the provided field.
Up to 4 numbers can be added.
Either an extension number or your 10-digit phone number can be added.
To Delete a number, click on the Delete (🗑) icon located on the right side of the desired Extension/Number.
After all changes are done, click the SAVE button.
Forward Calls to an Extension/Phone Number
Click on the Forward option.
Set the Duration (in seconds) of the ring time for received calls before they are transferred to the voicemail system.
Select the extension/number where calls should be forwarded to.
If all changes are complete, click the SAVE button.
To Add, Edit, or Delete an extension/number in the list, follow these steps:
To Edit an extension/number, make the changes in the extension/number field.
To Add an extension/number, click the + ADD NUMBER/EXTENSION button at the bottom of the list.
Enter the extension/number in the provided field
Up to 4 numbers can be added.
Either an extension number or your 10-digit phone number can be added.
To Delete a number, click on the Delete (🗑) icon located on the right side of the desired Extension/Number field.
After all changes have been completed, click the SAVE button.
Forward Unanswered Calls to Extensions/Numbers
Click on the Sequence option.
To rearrange the ring order of all subsequent extensions/numbers:
Click and drag the (
) icon to rearrange the order.
Set the Duration (in seconds) to define how long a call will ring before it jumps to the next number.
If all changes are complete, click the SAVE button.
To Add, Edit, or Delete extensions/numbers in the list, follow these steps:
To Edit an extension/number, make the changes in the extension/number field.
To Add an extension/number, click the + ADD NUMBER/EXTENSION button at the bottom of the list.
Enter the extension/number in the provided field
Up to 4 numbers can be added.
Either an extension number or your 10-digit phone number can be added.
To Delete an extension/number, click on the Delete (🗑) icon located on the right side of the desired Extension/Number field.
After all changes have been completed, click the SAVE button.