TeamHub V3.5 - Release Notes - June 3, 2025

Release Overview

We are pleased to introduce a major update to TeamHub Talk for all Business Voice clients. This release brings a more intuitive interface, greater flexibility, and new tools that make managing business calls easier and more efficient.

This update reflects our commitment to continuous product improvement. Users can look forward to ongoing enhancements in the near future as we continue to invest in making TeamHub even more powerful and user-friendly.

CommUnity clients have also received the TeamHub v3.5; however, the only new feature available to them in this release is keyboard shortcut support within the dialpad input.

New Features:

The Talk section has a new facelift with exciting new features to improve productivity

Parked Calls – flexible call handling across devices

A new Parked tab provides a central place to view and manage all parked calls
Users can now park a call and retrieve it from another phone or extension which is ideal for dynamic, on-the-go communication

Call Recording – save and review key conversations

The new Recordings tab allows users to easily access and manage recorded calls, helping teams capture important discussions when needed

Expanded Talk Settings – more control, simplified interface

The updated Settings menu now includes:

General Settings
My Phone Info
Audio Settings
Call Routing (formerly “Find Me/Follow Me”)
Voicemail
Alerts/Sounds

To learn more about the new Talk Settings, visit Business Voice - TeamHub Talk Settings Guide.

Key Improvements:

Enhanced Call Interface

Caller number or extension now appears next to the caller’s name
Call duration is displayed under the contact name
Clear indicators show whether a call is internal or external

Streamlined User Experience

Updated Transfer Call and Audio Settings icons improve clarity and usability
A new More Actions menu (⋮) gives quick access to key features like "Park a Call"
Improved volume controls allow for easier in-call audio adjustments.

Keyboard Shortcut Support in Dialpad Input

Users can now use standard keyboard shortcuts to copy and paste phone numbers directly in the TeamHub dial pad input field, making call entry faster and more convenient:

Windows: Ctrl + C / Ctrl + V
MacOS: Command + C / Command + V

Right-click copy/paste functionality remains available, but this enhancement ensures a more seamless and familiar experience across platforms.

Known Issues:

Sound alerts for missed calls, voicemails and transferred calls will currently only work when banner alerts are also enabled.

For a detailed overview of the changes, please refer to the Business Voice - Welcome to the New TeamHub Talk guide which outlines the key differences between the new and previous versions of TeamHub Talk for Business Voice. This guide is intended to help users transition smoothly and make the most of the updated experience.

For complete instructions on how to use TeamHub Talk, please refer to Business Voice - TeamHub Talk User Guide.

How will users get the update?

Web and desktop users will automatically receive the TeamHub v3.5 update. To complete the update:

Desktop users must refresh the application by closing and reopening it. To do this, go to the Menu (☰) for Windows or Sangoma TeamHub menu for MacOS in the top left corner of the app and select Quit:

MacOS Application Reload Steps

Windows Application Reload Steps

Web users need to reload the browser tab to ensure the latest version is applied.