Teamhub V3.6 - Release Notes - July 10, 2025

Enhance outbound calling efficiency with our new Click-to-Call browser extension, now available for Chrome, Firefox, and Edge. The extension automatically detects phone numbers on websites and converts them into clickable telephone links. It supports both international and local number formats.

Quickly access CRMs, support tools, or customer records during live calls. The Web Launcher feature - now available in TeamHub - automatically opens predefined web pages based on call events. This feature helps users save time and reduce context-switching by bringing relevant customer information to the forefront at the right moment.

Key Highlights:

• Trigger web apps on call answer, hang-up, or via manual action

• Support for multiple custom profiles with configurable URL parameters

• Silent execution option (HTTP request without launching a page)

• Admin and user-level profile management

• Secure, scalable, and CRM-compatible

This update replicates and enhances the functionality previously available in HUD, ensuring a seamless experience within TeamHub.
To learn how to setup the Web Launcher reference this guide:
https://sangomakb.atlassian.net/wiki/spaces/TeamHub/pages/826769409

Group Voicemail allows you to deliver a single voice message to your entire team. You can leave a message for all members of a contact group simultaneously, which is perfect for shift updates, urgent announcements, or team-wide reminders.

There is no need to call each person individually, just record once, and everyone gets the message in their own voicemail inbox. Ideal for managers, team leads, or support coordinators who need to keep everyone aligned, fast.

Available for CommUnity users on desktop and web in TeamHub.

For more information reference the Groups section of this guide:
https://sangomakb.atlassian.net/wiki/spaces/TeamHub/pages/335216641/CommUnity+-+TeamHub+Talk+User+Guide+has+been+merge+into+the+TeamHub+Talk+User+Guide#GROUPS

Get automatic transcriptions and concise summaries after each meeting - ideal for catching up or keeping records.

• Available immediately after the meeting ends

• Integrated into the Meet interface

• Great for async collaboration and follow-ups

For more information reference this Transcription section of this guide:
https://sangomakb.atlassian.net/wiki/spaces/SM/pages/89882633/Sangoma+Meet+-+User+Guide#How-to-Manage-Meeting-Transcription

To reduce redundancy and improve navigation, the standalone Contacts app has been removed from TeamHub. Users can now access all contact information directly through Talk > Contacts, ensuring a more unified experience.

Note: For users who do not have the Talk app enabled in TeamHub, the Contacts app will remain available to ensure uninterrupted access.

For more information reference this guide:

https://sangomakb.atlassian.net/wiki/spaces/TeamHub/pages/48467314

We have re-enabled Forward options in Call Routing for CommUnity TeamHub users.
These settings were previously removed to simplify the experience, but they are back, making it easier to manage call flows with minimal steps. Unlike Find Me/Follow Me, Forward immediately routes calls to the selected destination without waiting for confirmation or pick-up, streamlining workflows.

Forwarding options now available:

• Forward calls in sequential order

• Forward to another user

• Forward to a different extension

• Forward to an external number

These options are now available in both TeamHub and the CommUnity Admin Portal

For more information reference this Call Routing section of this guide:

https://sangomakb.atlassian.net/wiki/spaces/TeamHub/pages/333840385/CommUnity+-+TeamHub+Talk+Settings+Guide#%E2%91%A3-Call-Routing

Meetings now automatically open for the user who starts them in chat, so no extra clicks required

• Supported in DMs, public, and private channels

• Other participants can join as usual

• Full meeting context (host, participants, status) remains visible

• Supported on Windows & Mac (Chrome, Firefox)

As part of our visual refresh, TeamHub’s primary branding color has been updated. The header and main action areas now use our new dark blue theme, bringing a more modern and consistent look across the platform.

This change reflects our ongoing efforts to align TeamHub’s design with our latest brand identity, enhancing both aesthetics and user experience.

The Meet landing page in TeamHub has been updated to match the look, feel, and functionality of Sangoma Meet. This includes improvements to how meetings are started and scheduled, offering a more consistent and reliable experience across platforms.

Users can now set a custom notification tone for direct mentions, helping them easily identify important messages in busy channels.

For more information reference this Desktop and mobile notifications section of this guide:
https://sangomakb.atlassian.net/wiki/spaces/TeamHub/pages/444498213/TeamHub+Settings+Guide#Desktop-and-mobile-notifications

Refined the Talk Settings menu UI in CommUnity TeamHub for a more consistent and user-friendly experience, addressing layout, spacing, fonts, colors, button styles, and menu behavior.

Users can now select the Sangoma Talk mobile app as their default device directly from the Talk Settings menu, without needing admin access.

For instruction on how to switch your default Call Device reference the TeamHub Default Call Device and Caller ID section of this guide:

https://sangomakb.atlassian.net/wiki/spaces/TeamHub/pages/335216641/CommUnity+-+TeamHub+Talk+User+Guide+has+been+merge+into+the+TeamHub+Talk+User+Guide#TeamHub-Default-Call-Device-and-Caller-ID

Transfer options are now available for saved external contacts via the 3-dot menu, ensuring consistent functionality with internal contacts.

TeamHub now checks for updates daily and automatically refreshes the desktop or web app every 24 hours when not in focus and with no ongoing calls to ensure users always have the latest version without interruption.

The user who merges the calls can now initiate a recording, mute participants, or remove them once all parties are connected.

Resolved an issue where intercom and paging calls to hard phones briefly rang instead of playing the expected tone before connecting, aligning behavior with softphones.