Factory Reset

Owned by Kelli Higdon
Last updated: Mar 27, 2024
4 min read

 

A factory reset of your Vega Gateway should only be performed if you have lost log-in credentials or is not performing correctly.

You will lose your license when performing the following reset. If you have access to the Vega via WebGUI or Command line then back-up the license prior to resetting.  If you cannot retrieve your Vega license prior to resetting your Vega, contact Sangoma technical Support to retain a copy. Submit a support ticket at support.sangoma.com with the Serial Number of your Vega.

 

License Backup

WebGUI Method

  1. Log into the Vega Gateway WebGUI and select System from Expert Config

     

  2. Click on the Update License button

  3. You will be presented with the License screen details. Circled in red is where your license key is located.
    Copy and paste this string of characters as you will need it again to install back your license



Command Line Method

  1. Connect your Vega to a PC through the serial port with the Vega console cable

  2. Use a terminal console application (ex. Putty or Hyper Terminal), set the following:
    Serial port settings
         speed 115200
         Data bits 8
         stop bits 1
        Parity None
        Flow Control XON/XOFF

  3. Log into the Vega CLI with your login credentials 

  4. In the Vega CLI type upgrade, then license


  5. as seen above, your license file will be presented.  Copy and paste the entire string above somewhere safe to be used again after the reset is complete.

 

Factory reset

  1. Connect your Vega to a PC using the console cable that was shipped with your Vega

    1. Depending on your Vega, the console cable shipped will be either one of the following

b. Plug the RJ45 end of the console cable into the Console port on the back of the Vega Gateway


  1. Use a terminal console application (ex. Putty or Hyper Terminal), set the following:
    Serial port settings
         speed 9600 (for vega50/5000), 115200 (for vega100G/200G/400G/3000G)
         Data bits 8
         stop bits 1
        Parity None
        Flow Control XON/XOFF

  2. Log into the Vega CLI with your login credentials 

  3. In the Vega CLI type factory reset or factory reset full command

Factory Reset Via CLI

admin >factory reset preserved section '_advanced.cfg_counter' Backing up _advanced.cfg_counter section settings ... saving config entries ... performing factory reset ... restoring config entries ... config entries restored WARNING: Reconfigure VLAN parameters before reboot system restored section '_advanced.cfg_counter' Re-Applying _advanced.cfg_counter section settings ... factory config performed; changes will become effective only after reboot

 

Factory Reset Full Via CLI

admin >factory reset full preserved section '_advanced.cfg_counter' Backing up _advanced.cfg_counter section settings ... performing factory reset ... restored section '_advanced.cfg_counter' Re-Applying _advanced.cfg_counter section settings ... factory config performed; changes will become effective only after reboot WARNING: Password is set to default value WARNING: Configuration changes require a "reboot system" to be activated WARNING: Hardware Watchdog disabled by user: do not use in production! admin >diagnostic settings saved in volatile storage WARNING: Password is set to default value WARNING: Configuration changes require a "save" and "reboot system" to be activated WARNING: Hardware Watchdog disabled by user: do not use in

 

NOTE

1) Factory Reset command will factory reset all the setting to default except ip and its related settings

2) Factory Reset full command will factory reset all settings to its default value include ip

License Restore

WebGUI Method

  1. Log into the Vega Gateway WebGUI and select System from Expert Config

  2. Click on the Update License button 

  3. Paste the license key (which you have saved) into the text box, as seen in the below diagram


    Click Submit when done

Command Line Method

  1.  Connect your terminal session with the following credentials
    Serial port settings
         speed 115200
         Data bits 8
         stop bits 1
        Parity None
        Flow Control XON/XOFF

  2. Log in to the Vega console 
    username: admin
    password: admin

  3. Type upgrade, then <enter>

  4. Type license <license file you backed up previously>
    i.e. license 001300505816249E003000301508120000000f0083169ade11602c5b374c742ac70d598a43R09XXXXX

  5. now type save, then <enter>

  6. now type apply, then <enter>

  7. reboot your vega, by typing reboot system

 

 

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