General Questions and Answers
Is Sangoma Meet free?
Yes. At this time, Sangoma Meet is free to use.
The world has changed and people need to communicate more than ever.
Sangoma Meet was designed to help our employees, customers, resellers and their families communicate and engage freely.
How many participants can I host on Sangoma Meet?
In order keep the usage fair we have limited the per room participant capacity to 50. Currently, only 25 participants can stream their video at a time in a meeting.
These number may change in the future.
How is Sangoma Meet different than other meeting systems?
Sangoma Meet is easy to use!
One click to create a conference – nothing to install and configure
Share a link with your colleagues or friends
Sangoma Meet is secure and private
If you are concerned about privacy, Sangoma Meet is the answer
All communications are secure and encrypted
We do collect performance and analytics data in order to keep our services stable, however we do not collect any personal information
Passwords are automatically set on meeting creation and appended to the meeting invite link
Therefore the password is always used, but you don't have to enter it as its part of the invite link
Sangoma Meet is high definition by default
No need to adjust your settings to experience high definition Video
Sangoma Meet is free and unlimited
No 40min minimum
Do I need special software to run Sangoma Meet?
No if you are using a desktop P/C, you can run meet inside your browser, but it also has an app.
Using a Desktop P/C:
Via your browser access http://meet.sangoma.com.
For the best experience we recommend using Google Chrome.
Other supported browsers include, Microsoft Edge, Firefox.
Sangoma Meet Desktop App
Available for Windows and Mac
Open ( http://meet.sangoma.com ) in your browser then click download at the top of the page.
Using a Mobile device:
Use the Sangoma Meet Mobile App for iOS or Android
Open ( http://meet.sangoma.com ) in your browser, and you will be provided a link the Meet app in the appropriate app store.
How much bandwidth/internet speed do I need to run Sangoma Meet?
Sangoma Meet will auto adjust based on your internet speed and estimated processing available on your machine.
Average HD (1080p or 720p) session can take between 2-3Mbps, up and down.
You can choose the video quality that is being transmitted to your computer by clicking "Manage Video Quality".
Then select "Low Resolution" in order to reduce the internet bandwidth requirements.
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Note: The setting above only tells the server what Video Quality to send to your computer.
Your computer will still be pushing HD video to the server, if other participants choose to receive their Video in HD.
Therefore, all participants must choose choose SD or Low definition in order to reduce bandwidth requirements.
Is Sangoma Meet Secure?
Sangoma Meet is secure and encrypted, thus audio and video transmitted from your computer through the internet is secure and cannot be listened to by a third party. The underlying technology is based on WebRTC which is already part of today's modern browsers like Chrome and Firefox.
Sangoma does not record or store any personal data on our servers. We do collect performance and analytics data in order to monitor and keep the service stable.
Sangoma Meet also auto configures passwords on meeting creation, which are appended to the meeting invite link. This increases the security of the conference since only participants with access to the password can join the meeting.
Does Sangoma Meet offers dial-in numbers?
Sangoma Meet supports dial-in numbers since V1.3.
The current list of numbers for any particular room can be retrieved by accessing:
https://meet.sangoma.com/static/dialInInfo.html?room= <room name>
We currently offer dial-in numbers on US and Canada.
Is there a calendar plugin for Google Calendar?
Yes. Sangoma Meet has a Chrome extension for Google Calendar plugin which can be found here:
Chrome Web Store -> Sangoma Meet
Is there a calendar plugin for Office 365?
Yes. Sangoma Meet has an Outlook Appointments add-on. Instructions for installation and usage may be found here:
Sangoma Meet - How to install the Outlook Add-In
Where are Sangoma Meet servers located?
We have a number of redundant clusters which is continuously adjusted according to load/demand.
The majority of our server are in US East coast (New York).
No data is stored at these sites, as the service is stateless.
When presenting text, the image shows opposite to other participants. Is there a way to flip the image?
Yes. Right click on your local tile and click on "Flip", as shown on the image below:
How can I change the meeting password?
The meeting password and PIN are set by default.
However, you can change the password by:
Click on Remove Password
Click on Add Password
Type in your new password
Press <ENTER> to save the new password
Once you create a new password, you can copy the new link and share it with your colleagues.
Where can I find more information about the Privacy Policy and TOS?
Please have a look at the legal section of our website, in particular:
What is the technology behind Sangoma Meet?
Sangoma Meet is based on WebRTC, which provides video conferencing and is supported by most of the major web browsers today. Our software stack is built upon several open source tools, including Jitsi Meet, FreeSWITCH™, HAProxy, Prometheus, Grafana, collectd, and other tools used for provisioning, deploying and managing the service.
How can I submit a "Feature Request"?
Email your feature request to:
Best practices when submitting feedback
Explain the scenario or an issue that you have
Explain the steps to reproduce the problem (if applicable)
Supply a screen capture
Specify Desktop or Mobile
If Desktop: which browser and which OS
eg: Chrome 79 on Windows 10
If Mobile: which OS (iOS or Android)
Mobile device brand
Does Sangoma Meet offer Dial-in numbers?
Sangoma Meet supports dial-in numbers. The current list of numbers for any particular room can be retrieved by accessing the ‘Invite Someone’ option that can be found when a user clicks on the participant icon on the main toolbar.
We currently offer dial-in numbers on US and Canada, UK and Australia.
What to do if I'm sharing a video and others see just a black screen? (Chrome)
If you are sharing video on Google Chrome or another browser but your viewers just see a black screen, it is most likely because your hardware graphics acceleration is not disabled in the settings. There is a relatively easy fix for this that works in most cases. Here is how you disable hardware graphics acceleration on Chrome:
You can skip steps 1-3 by entering chrome://settings/?search=Hardware+acceleration into the browser field in Chrome.
If you do this, jump ahead to "4." in these instructions.
In Chrome, click the options menu (top right corner), or type ‘chrome://settings’ in the browser.
Select Settings.
In settings, click all the way down and click on ‘Advanced’.
Look for a section called ‘System’ and disable “Use hardware acceleration when available”.
Why Can’t I share screen/window from Chrome on macOS?
If you are running macOS version 10.15 or later, you must grant access to the new Screen recording permission in order to share your screen during a video conference.
This is a macOS setting, we don't have control over this.
How to enable screen sharing.
When you first join/ schedule the video conference on Sangoma Meet, you'll be asked to enable the Screen Recording permission from Google Chrome.
When you see the following dialog, click "Open System Preferences"
If you do not see the dialog box as shown above, manually open the system Preferences, click the "Security and Privacy" icon and then choose "Screen Recording" in the sidebar.
In the Screen Recording selection click the box next to Google Chrome to allow screen sharing for video conferences. You may need to click the unlock icon in the bottom-left.
Click "Quit Now" and restart Google Chrome.
Still not able to share screen?
If you have already performed the above steps in the past and still you are not able to share screen.
You may need to perform a one-time reset of the “ScreenCapture” permission, and of any other managed permission to resolve the screen sharing issue on MacOS. This can be accomplished in a few different ways.
Option 1. Use tccutil. This command may be run by any user on the system:
% tccutil reset ScreenCapture com.google.Chrome
(Where to run the command? Go to Applications >> Utilities >> Terminal, from your Mac)
Option 2. Have Google Chrome automatically reset the permission on the next launch. This command must be run as the user that will run Google Chrome:
% defaults delete com.google.Chrome PurgeStaleScreenCapturePermissionSuccessEarly2022Success
% defaults delete com.google.Chrome PurgeStaleScreenCapturePermissionSuccessEarly2022Attempts
Follow steps one to three as mentioned above.
Common Issues and Solutions
Please see the article Troubleshooting Meet
Feed Back
How can I submit a "Feature Request"?
Email your feature request to: meet@sangoma.com