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The Sangoma UC (CommUnity Platform) release 2.7.0 is now live. This update includes Scribe, which is a bundle of 4 distinct features for Call Center Users leveraging AI to improve the efficiency and productivity of Users.

  • Features / Functionality / Enhancements:

    • User Based Call Recording

    • Speech-to-Text Transcription for Recorded Calls

    • Text Summarization of Recorded Calls

    • Sentiment Analysis using Artificial Intelligence (AI)

  • Bugs:

    • N/A

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