How to set up Find Me/Follow Me?
Sign into TeamHub (Desktop or Web).
From the top bar, click the Integration (
) icon to access advanced settings:
Select Find me/Follow me in the left side panel.
The Find Me/Follow Me (FM/FM) settings will list all your available extensions to configure your preferred call routing.
To configure FM/FM for each extension:
Step 1 - Click on the toggle to turn FM/FM on for that extension.
Step 2 - Click on the FM/FM Option button to expand and update the extension's FM/FM configuration.
Follow the steps below to complete the configuration based on the selected FM/FM option.
Find Me/Follow Me Options
There are 3 options available for your FM/FM:
All - Calls to your selected extension will ring your extension and any other numbers that you define in your Extension/Number list, all at once.
Forward - Calls to your extension will be sent automatically to the selected number in your Extension/Number list.
Sequence - If a call to your extension is not answered within the defined Duration, the call will be forwarded to the next Extension/Number number in your defined Extension/Number list.
Note: Regardless of the selected option below, all unanswered calls return to the primary extension's voicemail.
Ring Multiple Extensions/Numbers Simultaneously
Click on the All option.
Set the Duration (in seconds) the ring time for each of the extensions/phone numbers listed below.
To Edit an extension/number make the changes in the extension/number field.
To Add an extension/number, click the + ADD NUMBER/EXTENSION button at the bottom of the list.
Enter the extension/number in the provided field.
Up to 4 numbers can be added.
Either an extension number or your 10-digit phone number can be added.
To Delete a number, click on the Delete (🗑) icon located on the right side of the desired Extension/Number field.
After all changes are done, click the SAVE button.
Forward Calls to an Extension/Phone Number
Click on the Forward option.
Set the Duration (in seconds) the ring time for received calls before they are transferred to the voicemail system.
Select the extension/number where calls should be forwarded to.
If all changes are complete, click the SAVE button.
To Add, Edit or Delete extensions/numbers in the list follow these steps:
To Edit an extension/number make the changes in the extension/number field.
To Add an extension/number, click the + ADD NUMBER/EXTENSION button at the bottom of the list.
Enter the extension/number in the provided field
Up to 4 numbers can be added.
Either an extension number or your 10-digit phone number can be added.
To Delete a number, click on the Delete (🗑) icon located on the right side of the desired Extension/Number field.
After all changes have been completed, click the SAVE button.
Forward Unanswered Calls to Extensions/Numbers
Click on the Sequence option.
To rearrange the ring order of all subsequent extensions/numbers:
Click and drag the (
) icon to rearrange the order.
Set the Duration (in seconds) to define how long a call will ring before it jumps to the next number.
If all changes are complete, click the SAVE button.
To Add, Edit or Delete extensions/numbers in the list follow these steps:
To Edit an extension/number make the changes in the extension/number field.
To Add an extension/number, click the + ADD NUMBER/EXTENSION button at the bottom of the list.
Enter the extension/number in the provided field
Up to 4 numbers can be added.
Either an extension number or your 10-digit phone number can be added.
To Delete a extension/number, click on the Delete (🗑) icon located on the right side of the desired Extension/Number field.
After all changes have been completed, click the SAVE button.
