IMG 1010 - View Channel Group Call Statistics
- Kelli Higdon
Click on the Object Table tab of the Channel Groups pane. The object table tab will display different statistics of that channel group. Below are the different statistics that can be viewed.
Field Name | Field Description |
ID | The ID number of the Channel group the stats are being displayed for. |
Name | The Name given to the channel Group that the stats are being displayed |
Signaling Type | What type of signaling this channel group is using. (SIP, H.323, SS7, ISDN, CAS) |
Incoming Calls | Total number of incoming calls coming into a specific channel group over a period of time set in the 'Stats Frequency' field |
Incoming Answered Calls | Total number of incoming calls answered on a specific channel group over period of time set in the 'Stats Frequency' field |
Outgoing Calls | Total number of calls going out of a specific channel group over a period of time set in the 'Stats Frequency' field |
Outgoing Answered Calls | Total number of outgoing calls answered on a specific channel group over a period of time set in the 'Stats Frequency' field |
Average Hold Time for Answered Calls | The average length of time between the moment a caller gets connected till the time the call is released |
Stats Frequency - (Default: 5 min.) | The interval of time in minutes which all the stats above are taken. This interval can be changed by changing the STATS_FREQUENCY line in the Defaults file located at /opt/dialogic/GateControlEMS (or opt/cantata/GateControlEMS if running software version 10.5.0 or earlier). |
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