Switchvox Cloud - How To Enable Sangoma Talk Mobile for A Switchvox Cloud User

This article describes how a Switchvox Cloud administrator enables the Sangoma Talk Mobile app for a user. 

To use the Sangoma Talk app, the user must have a valid unique email address in their User Profile.

1. Login to the Admin Web Suite at MyCompany.digiumcloud.net/admin

2. Navigate to Setup > Manage Extensions

3. Select Modify next to the appropriate user.

4. In the user's Profile, ensure that the Login Email Address field contains a valid email address for the user.

Once an email address is included in the user's extension settings, the user can configure the app. On their mobile device, in the Sangoma Talk app, they can enter that email address to receive a configuration email on their mobile device. Still on their device, they can tap the button in that email message to automatically configure the app.

For information about using Sangoma Talk Mobile, please refer to Sangoma Talk for Switchvox - Mobile App User Guide

Understanding and Troubleshooting Sangoma Talk

1. To confirm connectivity, open Talk on the mobile phone (have Talk in the foreground), then in the Switchvox admin suite navigate to Server > Connection Status > Phone and confirm an IP is listed for this extension. If you don't see an IP, it's likely there is a networking or SIP ALG issue that is preventing reliable communications.

1. Talk is a SIP-enabled device and as such is susceptible to bad SIP ALG implementation. Many routers have this feature enabled by default (and some of them cannot allow it to be disabled from its web interface). Use LTE Mode instead, to determine if SIP ALG is causing a problem.