Business Voice - How To Port A Phone Number

Installed location Steps

For Installed customer locations:

1. Select Configuration at the top of the page.

2. Search and select the desire location.

3. In the menu on the left, select # Numbers management then select Porting.

4. Follow all similar instructions for pre-install locations above.

5. If numbers have been pre-qualified, select the Porting tab.

6. Review the Notice for porting.

7. Acknowledge the Notice for porting.

8. Select the numbers to port.

9. Fill in desired port date.

10. Select “Port These Numbers” button to submit your request.

All requests are processed in the order they are received. If there is a problem with the losing carrier, a Sangoma porting team member will contact you.

Porting before the location is installed

For customer locations where the location installation wizard has not been complete:

1. Select DEALTRACK at the top of the page.

2. Search and select the desire location.

3. Select the Porting tab.

4. Complete all the “informational” fields i.e. Service Address, Authorized Account Administrator, etc.

5. Click the Add a Single Number, Add a Number Range, or Add Number List button.

6. Enter the required number information.

7. Click the Submit Porting Pre-qualification button.

8. Once the Porting team has processed your pre-qualification you will be able to complete the porting request by following the link to “Continue to Porting Requests”.