THIS WIKI HAS BEEN UPDATED FOR VERSION 13 OF YOUR PBX GUI

What is the Ring Groups module used for?

The Ring Groups module is used to create a single extension number that your users can dial in order to ring multiple extensions at the same time. It also creates a destination to which you can send calls that will ring those multiple extensions.

For example, you could create a ring group that will allow your local phones to dial 600, and then all (or some) of the phones in the office will ring. You could also set the ring group as a destination in an inbound route, so that calls to the DID (i.e., a phone number) specified in the inbound route will cause all of the ring group's extensions to ring. You could also set the ring group as a destination an an IVR, so that when a caller presses 1, for example, a group of phones will ring.

How is the Ring Groups module related to the other modules?

Because the Ring Groups module creates a destination to which you can route calls, the Ring Groups module is related to any module that can route calls to a destination, including the Inbound Routes module, the IVR module, the Time Conditions module, etc.  Because the Ring Groups module is used to ring extensions, it is also related to the Extensions module. Because you can set an optional destination to send calls to if nobody picks up after a certain amount of time, the Ring Groups module is also related to any module that can be used as a destination for a call.

How do I get to the Ring Groups module?

• From the top menu click Applications

• From the drop down click Ring Groups

How do I use the Ring Groups module?

See the User Guide