This report provides insights for how long each Agent keeps clients on hold and total talk time.
Note: If further analysis is needed, the Call History Report also provides the hold time on every call. The Queue on Hold Report provides the same metrics.
Note: Agent Hold is not provided if the Agent binds a Business Voice extension to be used as their telephony terminal.
Report Description
(Inbound and Outbound Unless Otherwise Stated)
Table: Agent, Login, Total Talk Time, Total Hold Time, Average Hold Time (Total Hold Time / number of holds), Max Hold Time (longest from all holds)
Report Filters
Date Range.
Active Queues.
Queues.
Queue Groups.
Agent.
Report Features
Schedule report delivery.
Download the report as a spreadsheet or PDF.
Available in Offering
All Offerings