How to Resolve Echo on Analog Cards

Owned by Kelli Higdon
Last updated: Dec 13, 2024
1 min read

If any echo issues arise with your Switchvox, there are two steps to take to resolve the issue.

  1. Enable Hardware Echo Cancellation - Make sure you have the Hardware Echo Cancellation tab set to 'Enabled' by logging into the Switchvox As an Administrator and navigating to the Server tab and then selecting Telephony Cards

Note: Your analog card must have a Hardware Echo Cancellation module installed in order to use this feature, otherwise, you will have to run the Echo Reduction Utility. 

  1. Run the echo reduction utility - This tool has the potential to reduce the echo on your analog lines. After the test is complete, your analog lines will automatically be calibrated to the results of the test.

Note: Make sure all your analog lines are plugged into your PBX and have a dial tone before running the echo reduction tool. Running the 'Echo Reduction Tool' will cause your system to go offline for approximately 2 minutes per analog line. Any current calls will be dropped and any agents logged into call queues will be logged out. 

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