Support Services - PBX Paid Support

Support Service

Gold and Platinum Support are available for FreePBX and PBXact UC systems.
Customers looking for Support must have a Sangoma Portal Account (https://portal.sangoma.com/)
Customers must have a valid and active Support Plan/Contract purchased, if no Support Maintenance purchased please visit the Sangoma Store in the Portal.

Support Login

Login with the same username and password you used to purchase your Support Maintenance.

Product Registration

Product Registration is required to associate the PBX Appliance product and Support Contract with your Support Portal account.  Each PBX that has a support contract has an associated Deployment ID and you open the ticket based on the Deployment ID.  If the Deployment you are trying to open a support ticket for is not shown in your portal account you will need to make a product claim to have it show up as outlined here How to Co-Own a product that is not linked to your account