Find the Serial Number

Where to find the Serial Number (S/N)

Dialogic IMG 1010 Integrated Media Gateway and Dialogic IMG 1004 Integrated Media Gateway

• In Dialogic  Gate Control Element Management System (GCEMS) ClientView under the physical IMG in the property field called  “Serial Number”.

• On the sticker with the barcode on the back of the IMG. The Serial Number is located under the barcode preceded by 'S/N'.

• IMG 1010 only: on the Front Panel of the IMG in the LCD Menu. Use the LCD menu control to go to the option “Product Info”.
   

Dialogic IMG 2020 Integrated Media Gateway (IMG 2020), formerly referred to as Dialogic BorderNet™ 2020 Session Border Controller

• In the IMG 2020 WebUI under the IMG 2020 object in the property field called  “Serial Number”.

• On the sticker with the barcode on the back of the IMG. The Serial Number is located under the barcode preceded by 'S/N'.
   

What does the Serial Number look like?

The Serial Number is an 8 digit number, for example, 10311356. 

Note: The IMG consists of a chassis and motherboard, each of which has a unique Serial Number with the format described above. The location of the Serial Number described above is that for the chassis. A support contract is always tied to the Serial Number of the chassis.