CommUnity Call Center Telephone Keycodes
ACTION | PHONE KEYCODES |
AGENT LOGIN | Dial *1 to login to your queue(s) from your assigned phone. |
AGENT LOGOUT | Dial *3 to logout of your queue(s) from your assigned phone. |
AGENT STATUS | Dial *5 to check your login status from your assigned phone. |
LOGIN WITH FORWARD | Dial *50 to login to your queue(s) and respect forwarding rule |
LOGIN ROAMING | Dial *54 to login to your queue(s) from any phone. |
LOGOUT ROAMING | Dial *56 to logout of your queues from any phone. |
AGENT STATUS ROAMING | Dial *55 to check your login status from any phone. |
CommUnity myHUD Call Center Functions
How to access CommUnity Call Center
Open the myHUD app on your P/C.
Select the Call Center icon at the top of the page.
Login to Queue
Select the Call Center icon at the top of the page.
Select the My Status Tab.
Select the Queue you want to logout of.
Click the Login button at the top of the queue list.
Logout of a queue
Select the Call Center icon at the top of the page.
Select the My Status Tab.
Select the Queue you want to logout of.
Click the Log Out button at the top of the queue list.
Select a log out reason.
View My Queues
This page displays the stats for queues assigned to the use.
How to display My Queues:
Select the Call Center icon at the top of the page.
Select the My Queue Tab.
The following stats are displayed:
Long Hold
Waiting
Average Wait Time
Average Talk Time
Abandoned Call Percent.
Active Calls
View All Queues
This page displays all of the location’s queues. The stats that are displayed are the same as the My Queue stats.
How to display All Queues:
Select the Call Center icon at the top of the page.
Select the All Queue Tab.
Note: There are 2 views available for both queue pages.
Click the
icon to display the List view.
Click the
icon to display the Tile view.
View My Status
This page displays the user’s assigned queues and if the user is logged in or not of a queue.
How to display My Status:
Select the Call Center icon at the top of the page.
Select the My Status Tab.
As describe above a user can log in or out of a queue from this page.