Retrieving core files

If your gateway has restarted due to a software issue then a core file may have been produced. This core file contains details of exactly what the system was doing at the time of the issue and may be very helpful in enabling Sangoma to resolve problems. The steps to retrieve the file are given here

1. Log into the CLI on the Vega Gateway via telnet, serial or ssh

   admin >

2. Start the debug shell

   admin > shell dbssh start (for release 12 and earlier)
   admin > dbssh start       (for release 13 and later)

3. login to the system using port 2022 and the username "root". The password is the same as that for the "admin" user

   # ssh -p 2022 root@<vegaip>

4. Navigate to the root directory and check for a core file
   

5. From another window on your computer retrieve the core file and send it to Sangoma support

   # scp -P 2022 root@<vegaip>:/core vega_core