Purpose
This guide provides instructions on how to configure Speed Dials via the portal for phones and expansion modules supported by Business Voice. A User must have a login email and password to access the portal or Application Framework.
Speed Dial
Speed Dial is an industry term that typically describes how to assign complex long phone numbers to keys on a phone, making it possible to dial those numbers with one push of a button, also known as "Custom Speed Dial".
Business Voice includes that description, but also includes any Destination ID on an associated Location, including but not limited to Ring Groups, Queues, Dial External, Auto Attendant, etc. Local and remote extensions can be assigned.
Assigning a local extension allows the User to see extension presence. In this case, Speed Dial actually acts like a BLF (Busy Lamp Field); the user can see extension presence, including busy, available, ringing, and may "steal" the call.
IMPORTANT NOTE: Regarding local extension presence, up to 50 local extensions can be monitored for "real time" presence". There is a performance limit to the amount of extensions that can be monitored, even though an Expansion Modules may have a capacity of 180 slots. If more than 50 slots are added, the additional extensions only act as Speed Dials and not as BLF-monitored extensions.
Configure Speed Dial in the Business Voice Portal
Follow the steps below to configure the programmable line keys for Speed Dial:
Log in to the portal ( Business Voice Portal ).
Select Configuration, located on the menu bar.
Search and select the Location of the extension to be updated.
Select Individual phone settings in the left side menu.
Select Speed Dials.
Select the extension to be updated.
Select either a Phone Speed Dial or an Expansion Module Speed Dial line to be updated, by clicking the button to the right of the line.
From the drop-down list that opens, select a Custom Speed Dial, an existing Extension or other Destination to assign to the line key.
Add a new Custom Speed Dial
From the Phone Speed Dials drop-down list, select Add Custom Number.
Enter a Label and the Custom Number (up to 15 digits).
Click Save. The Custom Number displays in the list.
After all changes have been made, click Save Changes to System.
After the changes are saved, reboot the phone.