...
In software version 10.5.0 an object named Support was added to the ClientView GUI. This object was created to ease log file management. The Support object can be accessed under the Dialogic IMG EMS object in ClientView. This object will allow the user and/or our technical support personnel to create a compressed file containing log files, config files and other files that the user can select. Once these files have been created they can be sent to our technical support personnel to view and use as a troubleshooting mechanism. See IMG 1010 - Collect Log File Button for more information
| Info |
|---|
IMPORTANT NOTE - Do Not delete log files unless asked by our technical support personnel. We may ask for a copy of them in case of a failure of some sort. The log files can't be re-created if they have been deleted. |
...