Route List Element

The Route List Element object is created under the Route List object. The Route List Element object adds a configured channel group to the Route List being created. The channel groups are added to each Route List by right clicking on the Route List object and selecting New Route List Element. Within the Route List Element object a channel group can be chosen by clicking in the Channel Group field and selecting a channel group from the list of channel groups displayed. This will be the channel group that this Route List Element will route the call to. The maximum number of Route List Elements that can be added to the Route List is 20. Refer to the information below. 

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