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Usage Requirements
PBX Modules
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HTTPS setup is mandatory for queues to work. It can be set up from the System Admin page. The detailed wiki on how to configure HTTPS on FreePBX is available at this link.
Queue Configuration:
Queues can be configured from the Applications → Queues page. One can add/edit/remove the queues from here with different queue configurations.
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The detailed wiki documentation on provisioning P Phones with FreePBX is available at this link.
P Phones
The minimum firmware version required for the Queues to work on P Phone is 4_9_2. The documentation for updating the firmware is given in this link.
Queue Application will be configured in horizontal key (8) automatically when provisioning thru EPM.
The queues application will list all the queues which the user has permission to access. It will show the current status of the user, number of members logged in out of total members and calls waiting count.
The user will be able to perform login/logout/pause/resume actions on individual queues or on all queues at a time.
The user can see the individual queue details using the Overview button where the user will be able to see all the details related to the selected queue.
The calls waiting in the queue can be viewed using the Waiting button. It will list the position of the queue, caller id and wait time.
The user can also view the members of the queue using the Members key. On Call status and current Member Status will be displayed against each member.
Pausing Yourself In a Queue
In any queue you are logged into, whether as a dynamic or static agent, you can pause yourself at any time. Highlighting that queue and pressing the Pause button will pause you.
Pressing the Pause button will show you the list of Pause Reasons. Select the reason and click on Pause button.
Unpausing Yourself In a Queue
Any queue you are logged in to, in which you are currently paused, will be shown as Paused status.
Highlighting that queue and pressing the Resume button will unpause you from the selected queue
