DPMA Apps-Queues Px Series

Usage Requirements

PBX Modules

Please find below minimum module versions to fulfill the dependency requirement for using Queues app in P series phones.

• Framework v15.0.36 or v16.0.39 (required)

• Manager v15.0.20 or v16.0.17 (required)

• Firewall v15.0.43 or v16.0.57.6 (required)

• Queues v15.0.36 or v16.0.24 (required)

• Sysadmin v15.0.29.19 or v16.0.31.5 (required)

• Endpoint v15.0.59.12 or v16.0.79.12 (required

• Restapps v15.0.40.8 or v16.0.34.8 (required)

• Sangoma RT API v15.0.51  or v16.0.45 (required)

Admin Configuration

HTTPS Setup:

HTTPS setup is mandatory for queues to work. It can be set up from the System Admin page. The detailed wiki on how to configure HTTPS on FreePBX is available at this link.

Queue Configuration:

Queues can be configured from the Applications → Queues page. One can add/edit/remove the queues from here with different queue configurations.

Open

Queue Permissions:

The queue permission settings for the P Phones is available under User Management → Edit User → Phone Apps → Queues. A queue will be available in P Phones only if the Enable Queue Access option is enabled and the queue is selected in the Allowed Queues option.

Open

Endpoint Manager:

Edit the template in Endpoint Manager → Sangoma → D & P series phones and set the PhoneApps Protocol option to HTTPS. The P Phones won’t work without the secure protocol.

The detailed wiki documentation on provisioning P Phones with FreePBX is available at this link.

P Phones

• The minimum firmware version required for the Queues to work on P Phone is 4_9_2. The documentation for updating the firmware is given in this link.

• Queue Application will be configured in horizontal key (8) automatically when provisioning thru EPM.

• The queues application will list all the queues which the user has permission to access. It will show the current status of the user, number of members logged in out of total members and calls waiting count.
  
  

• The user will be able to perform login/logout/pause/resume actions on individual queues or on all queues at a time.
  
  

• The user can see the individual queue details using the Overview button where the user will be able to see all the details related to the selected queue.
  
  

• The calls waiting in the queue can be viewed using the Waiting button. It will list the position of the queue, caller id and wait time.
  
  

• The user can also view the members of the queue using the Members key. On Call status and current Member Status will be displayed against each member.
  
  

  
  
  

• In any queue you are logged into, whether as a dynamic or static agent, you can pause yourself at any time. Highlighting that queue and pressing the Pause button will pause you.
  
  

• Pressing the Pause button will show you the list of Pause Reasons. Select the reason and click on Pause button.
  
  

     Unpausing Yourself In a Queue

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  • Any queue you are logged in to, in which you are currently paused, will be shown as Paused status.
    
    

    
    
    

  • Highlighting that queue and pressing the Resume button will unpause you from the selected queue