DPMA Apps - Call Flow

Overview

• This app is designed to work with the FreePBX Call Flow Control module

• This Application is Supported by all Px Series Models.

• The Call Flow app allows manual control of call routing between normal and overrides modes, such as directing calls to "Business Hours" or "Night" IVRs.

• It is useful for businesses with irregular hours, providing flexibility without relying on automated time conditions, with a toggle button and visual indicators.

• The Call Flow toggle button allows switching the phone system to override mode after hours and back to normal mode during business hours, with a red light indicating override mode.

Call Flow App Key Setup for Px Series Phones in Endpoint Manager

• Go to End Point Manager in your PBX and select the Sangoma brand in the menu.
  
  
  

  Open

  

   

• Click on D & P series phones.
  
  

  Open

  

   

• Choose the template applied to your Px Series phone.
  
  
  

   

• Click the Models tab at the top, then select the Px Series model in use.

   

• Use Line Keys & Horizontal Soft Keys to configure, then click on the Save Model button.
  
  
  

   

• Click on Save, Rebuild Config(s), and Update Phones.
  
  
  

   

Phone UI - Call Flow View & Changing a Toggle

• You can access the Call Flow App via Line Keys, Horizontal Keys (if configured), or from the Px Series phone's Main Menu under Applications.

• For P370

• Press the Call Flow button on your Px series phone.

• You will be able to see a list of all your call flows once you've launched this application. The following information appears for each toggle:

  • Call Flow Toggle Feature Code Index: In your GUI, when creating a Call Flow toggle, you define an index from 0-99 for each one. This index identifies the specific call flow and can be used in conjunction with a feature code. The call flow control toggle feature is *28 followed by the index. For example, if the index is "0," you would dial a feature code of *280 to toggle the call flow. If the index is "99," you would dial *2899.

  • Name: This is the name of the Call Flow Control that you defined in your PBX GUI.

  • Current State: Either "Normal" or "Override." This determines whether the call is routed to the normal destination or override destination.
    
    
    

     

• To edit the highlighted Call Flow, press the Change button to toggle between "Normal" and "Override" mode.
  
  
  

   

• You can optionally use the All Normal and All Override options at the bottom to set all your call flow controls to either "Normal" or "Override" mode.